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Company Contact Info
800 Church Street
Lake Zurich, IL 60047
- Tom Russo
- Phone: 630-744-9803
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Customer Service Representative
Ron's Staffing • Lake Zurich, IL
Posted 15 hours ago
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We are seeking an enthusiastic, motivated, punctual self-starter to add to our dedicated Customer Service Team. The ideal candidate will have some experience in a manufacturing office environment and possess solid communication, interpersonal, organizational and computer skills; exhibit a good work ethic and be service oriented. The successful applicant will be able to professionally interact directly with consumers via phone and e-mail communications. We are looking for someone with a proactive mindset to problem solve at the earliest stage and has the flexibility to take on additional responsibilities as needed without sacrificing accuracy.
Responsibilities included but limited to:
-Answer incoming calls from consumers
-Assist consumers with questions and problems
-Validate defective issues vs. user error
-Apply warranty coverage as needed
-Process call tags
-Enter consumer interactions into a database(Synergy)
-Process e-commerce orders received via Shopify
-Respond to consumer e-mails received through websites
-Backup other departments
-Basic understanding of Microsoft Office(Outlook, word, excel, etc)
-Typing speed >35wpm
-A friendly and upbeat attitude
-Strong spelling and grammar skills
-Excellent verbal and written communication skills
-Punctual and dependable