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Customer Service Representative

Spectraforce • Tampa, FL33609, FL

Posted 15 days ago

Job Snapshot

Full-Time
Telecommunications, Hospitality
Customer Service

Job Competition

75+

Applicants

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Job Description

Position Summary:

Performs routine but varied clerical duties in accordance with standard procedures under direct supervision. Duties and tasks are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels.

 

Essential Duties & Responsibilities:

 Interacts by phone and mail with multiple internal and external contacts such as customers, vendors, medical providers, attorneys (plaintiff and defendant), law enforcement agencies, etc.

 Screens and directs telephone calls

 Maintains and updates office supplies

 Operates and maintains office equipment such as fax, printing and copying machines

 Coordinates office shredding with Progressive vendor.

 Conducts document maintenance - creates, retrieves and delivers files, and copies documents.

 May compose routine correspondence.

 Receives and directs visitors; and may resolve routine inquiries.

 Opens sorts and distributes mail (including USPS, Fedex and other delivery companies).

 Other various support duties (may set up meetings, may coordinate record retention, etc).

 May be asked to other duties as needed not represented on this list including additional searches, researching, and reporting as requested by leadership

 Occasional travel

 

Education And/ Or Experience:

 High School diploma or GED equivalent

 

Knowledge, Skills/Abilities:

 Working knowledge of office equipment.

 Customer service and follow up skills.

 

Physical Requirements/Working Conditions:

 Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.).

 Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use.

 If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required.

 May require long periods of sitting

 May require prolonged repetitive use of the upper extremities

 May require lifting < than 50 lbs.

Job Requirements

Position Summary:
Performs routine but varied clerical duties in accordance with standard procedures under direct supervision. Duties and tasks are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels.
 
Essential Duties & Responsibilities:

  • Interacts by phone and mail with multiple internal and external contacts such as customers, vendors, medical providers, attorneys (plaintiff and defendant), law enforcement agencies, etc.
  • Screens and directs telephone calls
  • Maintains and updates office supplies
  • Operates and maintains office equipment such as fax, printing and copying machines
  • Coordinates office shredding with Progressive vendor.
  • Conducts document maintenance - creates, retrieves and delivers files, and copies documents.
  • May compose routine correspondence.
  • Receives and directs visitors; and may resolve routine inquiries.
  • Opens sorts and distributes mail (including USPS, Fedex and other delivery companies).
  • Other various support duties (may set up meetings, may coordinate record retention, etc).
  • May be asked to other duties as needed not represented on this list including additional searches, researching, and reporting as requested by leadership
  • Occasional travel

 
Education And/ Or Experience:

  • High School diploma or GED equivalent

 
Knowledge, Skills/Abilities:

  • Working knowledge of office equipment.
  • Customer service and follow up skills.

 
Physical Requirements/Working Conditions:

  • Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.).
  • Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use.
  • If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required.
  • May require long periods of sitting
  • May require prolonged repetitive use of the upper extremities
  • May require lifting < than 50 lbs.
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