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Call Center Specialist at Rose International

Call Center Specialist

Rose International Silver Spring, MD Full-Time
$15.00 - $20.00 / hour
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Position Title: Teleservice Representative - Inbound Call Center

Position Number: 346382

Location: Silver Spring, MD 20910

Position Type: Temporary

Required Skill Set:

Call Center, Customer Service, Technical Support

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Teleservice Representative - Inbound Call Center
Assignment Duration: 4 months+
Location: Silver Spring MD or Fairfax VA

Description:
• Receives phone calls and verifies identity and eligibility of callers.
Understands members'' request and schedules primary care or selected specialty appointments for medical treatment or sends message to the member''s Health Care Team.
• Uses defined scripts per members'' symptoms, following its directives for disposition and documents in the medical record according to established workflow.
•Transfers calls to medical advice nurse or other departments when indicated or directed by script.
• Provides information about location of medical centers, pre-appointment preparation, and limited, related member benefit information.
• Schedules follow up appointments for providers.
• Opt members in for appointment SMS text reminders.
• Reviews Health Maintenance Reminders with members, booking appropriate appointments as needed.
• Assists members to select a personal provider and pre-enrolls callers as needed.
• Makes changes to callers'' address, medical center, or other demographic information as needed.
• Makes outbound calls and receives calls to/from new members and new Medicaid members to onboard them as a new to Client.
• Schedules video conferencing appointments and provides technical support for members with Telemedicine Appointments. Assists Telemedicine providers by faxing prescriptions and referrals, as needed. Initiates on-line meetings and provides introduction of member to Telemedicine physician.
• Performs other related duties as directed.

Additional notes: High Volume inbound calls center
Required:
• 35 wpm
• One (1) year of experience in a high volume customer service capacity required.
• One (1) year of experience answering high volume telephone calls in a professional setting (20-30 calls per day).
• High School Diploma or equivalent required

Attendance – No time off during training - 5 to 6 weeks of training
Questionnaire and typing test - Must be submitted with Resume
Candidates must pass typing test of 35 wpm
No interviews

Description:
• Receives phone calls and verifies identity and eligibility of callers.
Understands members'' request and schedules primary care or selected specialty appointments for medical treatment or sends message to the member''s Health Care Team.
• Uses defined scripts per members'' symptoms, following its directives for disposition and documents in the medical record according to established workflow.
•Transfers calls to medical advice nurse or other departments when indicated or directed by script.
• Provides information about location of medical centers, pre-appointment preparation, and limited, related member benefit information.
• Schedules follow up appointments for providers.



Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

Recommended skills

Call Center
Customer Service
Technical Support
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Job ID: 346382

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