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Call Center Customer Service / Healthcare job in Bloomington at Confidential

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Call Center Customer Service / Healthcare at Confidential

Call Center Customer Service / Healthcare

Confidential Bloomington, MN Contractor
$16.50/ hour
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The World’s leading Healthcare Insurance Company is looking for Call Center Customer Service Representatives to join their team!

Job Description:
As a Healthcare Customer Service Representative, you will handle benefit, eligibility, and claims inquiries via telephone, internet or written correspondence. Fundamental responsibilities of this role include, but are not limited to:
• Answer questions and resolve issues based on phone calls/letters from members, providers, and plan sponsors
• Triage work to appropriate staff/business areas as needed
• Document interactions with members, providers or etc. to track contact reasons and trending
• Ability to adhere to corporate policies/procedures; remain current on industry data
• Perform a thorough review of claims history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
• Use applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received
• Deliver world class service at all times to both internal and external customers.

Requirements:
• Customer Service experience a must
• Call Center experience 2 years a must
• Billing experience - Preferred
• Claims experience - Preferred
• Telephone Etiquette a must
• Regular, reliable attendance is a must

Education
• High School Graduate or Equivalent 


Additional Details:

Location: Bloomington, MN - Local Candidates only - Remote until back in the office

Pay Rate: $16.50/hour

Hours:  Training 7:00am-3:30pm CST, Shift after Training 10:45am-7pm


Recommended skills

Billing
Call Centers
Customer Service
Healthcare Claims
Utilize Questioning Skill
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Job ID: 6550

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