Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Tempe, AZ delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service Support-Teleworker

HKA Enterprises • Tempe, AZ

Posted 2 months ago

Job Snapshot

Contract to Hire
Experience - 2 to 4 years
Degree - High School
Manufacturing, Other Great Industries
Customer Service, Facilities, Admin - Clerical

Job Description

Must have dedicated home office space and access to upgraded internet service to support work flow.

Must be able to work any shift between 12:00 am-12:59 pm as call center is operational 24/7.

·        The Customer Service Support - Teleworker will be responsible for handling all inbound calls and email requests in a timely manner. 

·        Research required information using available resources

·        Handle and resolve customer complaints & process orders, forms and applications

·        Identify and escalate priority issues & route calls to appropriate resource

·        Follow up customer calls where necessary & complete call reports

·        Working with external and internal vendors.

·        Coordinating responses between vendors and the customer

·        Enter, dispatch and complete customer Work Orders via computer system, phone or email

·        Other duties and projects may be assigned by the supervisor

Job Requirements

·        High school diploma or GED required

·        2-4 years call center/customer service related experience and/or training; or equivalent combination of education and experience.

·        Some college courses or training beyond high school preferred.

·        Some knowledge and understanding of Facilities Maintenance and Services, city services and water or wastewater facilities would be a plus.

·        Must be able to type 30 -35 wpm.

·        Must be able to work in a virtual home environment without distractions.

·        Strong verbal and written communication, listening skills, basic to intermediate computer skills (Outlook, Word, Excel), previous experience navigating through multiple data bases (5-7)

·        Must be able to write cohesive emails and notes. spelling and grammar are critical

·        Basic computer troubleshooting

·        The following computer skills: MS Word/Excel, Database software, Microsoft Outlook, Internet software, CMMS or equivalent program desired

Job ID: 170169
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.