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Customer Service Support-Teleworker

HKA Enterprises • Tempe, AZ

Posted 2 months ago

Job Snapshot

Contract to Hire
Experience - 2 to 4 years
Degree - High School
Manufacturing, Other Great Industries
Customer Service, Facilities, Admin - Clerical

Job Description

Must have dedicated home office space and access to upgraded internet service to support work flow.

Must be able to work any shift between 12:00 am-12:59 pm as call center is operational 24/7.

·        The Customer Service Support - Teleworker will be responsible for handling all inbound calls and email requests in a timely manner. 

·        Research required information using available resources

·        Handle and resolve customer complaints & process orders, forms and applications

·        Identify and escalate priority issues & route calls to appropriate resource

·        Follow up customer calls where necessary & complete call reports

·        Working with external and internal vendors.

·        Coordinating responses between vendors and the customer

·        Enter, dispatch and complete customer Work Orders via computer system, phone or email

·        Other duties and projects may be assigned by the supervisor

Job Requirements

·        High school diploma or GED required

·        2-4 years call center/customer service related experience and/or training; or equivalent combination of education and experience.

·        Some college courses or training beyond high school preferred.

·        Some knowledge and understanding of Facilities Maintenance and Services, city services and water or wastewater facilities would be a plus.

·        Must be able to type 30 -35 wpm.

·        Must be able to work in a virtual home environment without distractions.

·        Strong verbal and written communication, listening skills, basic to intermediate computer skills (Outlook, Word, Excel), previous experience navigating through multiple data bases (5-7)

·        Must be able to write cohesive emails and notes. spelling and grammar are critical

·        Basic computer troubleshooting

·        The following computer skills: MS Word/Excel, Database software, Microsoft Outlook, Internet software, CMMS or equivalent program desired

Job ID: 170169
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