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Customer Service Representative at Collabera

Customer Service Representative

Collabera Brea, CA Contractor
$17,000/Year
Apply Now
7066214951
x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_MsoNormal" style="margin: 0px 0px 0.0001pt; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 16px; line-height: normal; font-family: Calibri, Helvetica, sans-serif, EmojiFont, UI; vertical-align: baseline;">Industry            Banking
7066214951
x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_MsoNormal" style="margin: 0px 0px 0.0001pt; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 16px; line-height: normal; font-family: Calibri, Helvetica, sans-serif, EmojiFont, UI; vertical-align: baseline;">Job Title           Customer Service Representative
7066214951
x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_MsoNormal" style="margin: 0px 0px 0.0001pt; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 16px; line-height: normal; font-family: Calibri, Helvetica, sans-serif, EmojiFont, UI; vertical-align: baseline;">Duration          12 Month (possibility Of Extension)
7066214951
x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_MsoNormal" style="margin: 0px 0px 0.0001pt; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 16px; line-height: normal; font-family: Calibri, Helvetica, sans-serif, EmojiFont, UI; vertical-align: baseline;">

*Position will be remote (Equipment shipped)


• Customer Service Assessment – Minimum 85% (Contact me

973-581-3178
to discuss this position in detail)


Schedule:: Mon -Fri :: 8am – 5pm, 10am – 7pm & 11am – 8pm,12pm-9pm



The Credit Assistant Specialist works in the collections environment and handle’s routine inbound or outbound dialer calls at an early stage of delinquency. Primary responsibilities are collections, customer servicing, and other loss mitigation activities. Contacts delinquent customers in order to secure payment and determine the reason for delinquency on active loans. This person must have the ability to communicate effectively. Requires knowledge of the organization, products, and/or services. May require advanced problem-solving skills. Must be an individual goal achiever but also understand, contribute to, and be an advocate of the overall team goal, be adaptable to change, lead peers by example, be dependable, etc.
Typically requires 1 to 3 years of customer services and/or collections experience.

Required Skills:
• Requires basic knowledge of the organization, products and/or services
• Excellent communication and problem-solving skills
• One year of customer service experience (includes retail, restaurant, etc)
• Some understanding of the Inbound Call Center
• Ability to adapt quickly to change
• Proven ability to meet and exceed productivity and quality monitoring goals
• Excellent PC skills
• Must be a team player
• Ability to seek solutions for customers in a fast-paced environment

Desired Skills:
• Collections experience
• 1+ years of telephone sales experience
• 1+ years of financial industry

Recommended Skills

  • Retailing
  • Restaurant Operation
  • Customer Service
  • Loss Mitigation
  • Adaptability
  • Call Centers
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