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IT Help Desk

RightStone • Dover, NH

Posted 2 months ago

Job Snapshot

Travel - None
Experience - 1 years
Degree - None
Information Technology

Job Description

This is for a part-time, approximately 20 hours per week


  • Act as a single point of contact via the telephone, email or web for resolution of technology-related issues. Document customer requests in call tracking system
  • Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and mid-range operations.
  • Interact with customers and peers to diagnose and resolve problems
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems Support features, functionality, and usage of specific applications
  • Provide Level 1 technical support of low to medium complexity
  • Provide input and update to the technical knowledge base as necessary

Job Requirements


  • Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience
  • Ability to accurately type approximately 30 words per minute
  • Good problem solving skills and decision making ability
  • Strong customer service skills
  • Effective listening skills
  • Strong written and verbal communication skills
  • Technical aptitude with PC literacy
  • Basic knowledge of Windows Operating Systems
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