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Company Contact Info
150 Liberty Way
Dover, NH 03820
- Phone: 925-230-9620
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IT Help Desk
RightStone • Dover, NH
Posted 2 months ago
This is for a part-time, approximately 20 hours per week
- Act as a single point of contact via the telephone, email or web for resolution of technology-related issues. Document customer requests in call tracking system
- Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and mid-range operations.
- Interact with customers and peers to diagnose and resolve problems
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems Support features, functionality, and usage of specific applications
- Provide Level 1 technical support of low to medium complexity
- Provide input and update to the technical knowledge base as necessary
- Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience
- Ability to accurately type approximately 30 words per minute
- Good problem solving skills and decision making ability
- Strong customer service skills
- Effective listening skills
- Strong written and verbal communication skills
- Technical aptitude with PC literacy
- Basic knowledge of Windows Operating Systems