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  • Hanover, MD 21076

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Care Advisor Nurse (Call Center)

Patient First • Hanover, MD

Posted 28 days ago

Job Snapshot

Healthcare - Health Services
Health Care, Nurse

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Job Description

Patient First is accepting applications for Care Nurse Advisor (Call Center) in the Hanover, MD area.  Patient First provides a friendly work environment that promotes a team oriented philosophy.

The responsibilities of the job include, but are not limited to, the following:

Helping patients with questions about their recent Patient First visit;

Performing comprehensive telephonic patient assessment;

Following established clinical protocols/guidelines and providing appropriate patient instructions according to urgency of calls;

Completing documentation of telephonic conversations with patients, physician offices, employers or insurance companies in the patient’s medical record with precision and accuracy;

Translating oral information into concise and accurate written documentation using standard medical guidelines and Patient First approved abbreviations;

Uses, protects, and discloses patient Protected Health Information (PHI) in accordance with Heath Insurance Portability and Accountability act (HIPAA) standards;

Notifying pharmacies of new prescriptions and authorizations of refills as ordered by the physician;

Expediting emergency calls as needed;

Facilitating communication between patients and Patient First physicians;

Helping develop new members of the nurse call center;

Following all Patient First policies and procedures;

Occasionally working shifts at a Patient First center.

Job Requirements

Minimum education and professional requirements include, but are not limited to, the following:

High school graduate or equivalent;

Employee must be 18 years of age or older;

State license as a registered nurse in good standing;

Minimum of two years clinical experience with Patient First(preferred);

Utilization review and call center experience a plus;

Computer skills and experience with Microsoft Word and Excel (required);

Ability to work in a team-oriented environment that requires strong oral, written and interpersonal communication, problem solving, facilitation and analytical skills (required);

Strong organizational skills and attention to detail(required).

Patient First is an equal opportunity employer offering an excellent benefits package and competitive salary.

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