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Customer Service in Jarrettsville,Maryland
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Dedicated Service Representative

KELLY Sparks, MD Full-Time
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Kelly & Associates Insurance Group in Sparks, MD is seeking an articulate individual to provide professional and efficient service via telephone and email to key contacts at KELLY’s Major Accounts clients. Primarily providing resolution to customer issues by utilizing independent judgment and problem-solving skills to efficiently service, administer and bill Major Account clients.

Responsibilities include building and maintaining relationships with brokers and clients to maximize the business partnership to retain customers and work with affiliated insurance carriers and suppliers in resolving customer problems or concerns.  This individual must be comfortable working with demanding customers while maintaining a high level of professionalism.


Minimum hours are Monday through Friday 8:15 a.m. to 5:00 p.m.  Additional hours may be required to achieve business objectives. 

·         High school diploma, some college preferred

·         Competent in Outlook, Microsoft Word, Excel, and window based environment

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


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Dedicated Service Representative
Estimated Salary: $64K
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KELLY is one of the nation’s largest employee benefit administrators, brokers, payroll providers and consultants. We’re committed to helping businesses navigate the intricacies of insurance, benefits, payroll, and other HR and Workforce management challenges, while saving them time and money.

KELLY delivers high quality, cost-effective, integrated corporate benefit and payroll services, as well as workforce management solutions, through:

•  An incredible team of dedicated professionals - our set of business values called “The KELLY Way” inspires our team to serve our clients with excellence.
•  Efficient processes, tools, and technology – we’re dedicated to delivering cost-effective efficiencies.
•  High integrity alliances with the finest health, life, disability, dental and vision carriers, suppliers, and brokers.

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