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  • Houston, TX 77079

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AV Support Specialist

PFI Tech • Houston, TX

Posted 2 months ago

Job Snapshot

Experience - 3 years
Degree - High School
Industrial, Employment - Recruiting - Staffing, Oil Refining - Petroleum - Drilling
Information Technology, Installation - Maint - Repair, Telecommunications

Job Description

PFI Tech is currently seeking an experienced AV Support Specialist to provide support at our client site in Anchorage, AK 99508. This will be a full-time employee opportunity. The ideal candidate will have 3-5+ years of experience with the support and management of AV environments preferably in corporate or enterprise setting. Please review the description and qualifications below and submit resume for immediate consideration.

AV Specialist

This position is for onsite assistance only and is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration and installation assistance in conference rooms. Candidate will have a deep technical understanding of digital and analogue audio and video signal processing standards and protocols and familiarity with the Audio-Visual engineering disciplines associated with complex environments such as auditoria, boardrooms, flexible presentation spaces; and AV equipped meeting rooms.


Essential Duties and Responsibilities

 Management of onsite AV Technical Management, including configuration & installation of AV devices

 Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays

 Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer

 Coordinate with AV equipment OEMs for resolution/workarounds, when required

 Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations

 Interact with client Customer Help Desk ticketing system to respond to end user requests

 Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design

 Setup and breakdown of all onsite meetings

 Daily system testing to ensure equipment and room functionality

 Responsible for escalating all “next level” break fix issues to their manager for resolution

 Perform remote testing for local and regional offices

 Ensure all AVS spaces are presentable for use

 Polycom AV equipment management and configuration

 Videoconferencing experience including operation, call set-up and equipment

 Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type


Job Requirements

Skills and Abilities 

  Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization

  Ensure operational availability of all dedicated audio visual and Video Production environments

  Ability to work and think independently and ensuring to meet deadlines

  Basic computer knowledge

  Ability to balance multiple tasks with changing priorities

  Strong organizational skills and excellent attention to detail

  Excellent communication and interpersonal skills, both verbal and written

  Demonstrated customer service focus and client communication skills


Education / Expertise

  Bachelor’s degree in Computer Science, Computer Engineering, or relevant Diploma in technical area

  3-5+ years of industry experience in fields relating to technical management of AV environments

  Certification from respected vendors, Cisco, Avaya, Polycom a Plus

  ITIL v3. Foundation a Plus

  Cisco - CCNA Video, CCNA Routing & switching

  AMX (Equivalent Crestron Certification)

  Biamp Tesira & control software

  Christie Spyder & control software

Key Notes:           

Client currently uses Cisco Telepresence, Polycom immersive studio flex along with collaboration tools like HIVE, ACE etc. In addition, customer also uses custom developed A/V solutions that we need to support.

Other Requirements:

Must be able to pass criminal background check and drug screening

Maintains the ability to stand, reach, lift, bend, kneel, stoop, climb, push, pull and lift items weighing 50 lbs or less

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