A major telecommunications brand partnered with our Government Funded Outreach Program as a Federal Lifeline Assistance Program intended to bring wireless devices to individuals who are found eligible. Our communication outlets are no longer an extravagant accessory; they have evolved into a necessary addition to everyday life.
Coordinates services and activities to provide program participants with the necessary tools to sustain communication
Completes a full case assessment and determines the client's' eligibility for the federal lifeline program
Develops and implements an individualized service plan that establishes goals and actions which address the immediate transaction of providing a lifeline phone
Monitors and evaluates program participant's progress on the implementation of their service plan
Conferences client cases with the Program Director and determines the necessity of targeting locations that are in high demand of the program
Prepares all necessary documentation to adjust low-income community members qualifications expectations on behalf of the client
Provides referrals for clients to access public benefits and entitlements
Maintains accurate record keeping via case files and the designated computer database
High school diploma or equivalent
Attention to detail and commitment to program necessities.
Comfort taking the initiative to learn the data needs of the program, determine and generate corresponding data reports.
Courteous and pleasant manners.
Customer service and organization skills.
Excellent judgment and commitment to ensuring the confidentiality of participants' records.
privacy and protection,
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