Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default1

Automotive Assistant Service Manager

DARCARS Chrysler Dodge Jeep Ram of Silver Spring Job is located in Silver Spring Full-Time
Apply Now

***Job is located in Silver Spring, MD***

Automotive Assistant Service Manager

DARCARS Chrysler Dodge Jeep Ram of Silver Spring is looking for an Experienced Assistant Automotive Service Manager!

The Assistant Service Manager is responsible for building strong customers relationship and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

Job Responsibilities:

  • Ensure that customers receive prompt, courteous, and effective service 
  • Drive the sale of technicians' time to meet departments sales forecast
  • Prioritize required services and be prepared to provide options upon request
  • Keep customer informed on completion times, service expenses, and possible changes
  • Ensure customer has a positive dealership experience 
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle   
  • Setting and obtaining sales and profit objectives and maintaining service records
  • Ensure that service is performed at the highest level and operate the department profitably
  • Provide training on administrative policies and procedures for all department personnel
  • Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
  • Keep up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
  • Maintain the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy

Job Requirements:


As an Assistant Service Manager, you will be experienced and aware of the latest customer service practices and be a persistent problem solver.


We have determined some factors that may enable your success as an Assistant Service Manager: 


  • Two years of experience in a Service Advisor role required
  • Some technical automotive knowledge and diagnosis skills
  • ASE or Chrysler Certification highly preferred
  • Strong problem solving skills
  • Good customer handling skills
  • Ability to work as a team leader
  • Must have computer proficiency
  • Valid driver's license

DARCARS’ Commitment to You

  • Full-Time
  • Great Pay!
  • 5 day work Schedule
  • Paid holidays/Vacations
  • 401K
  • Full Benefits-Health, Dental, & Vision
  • Professional Work Environment

Start your career as an Assistant Service Manager for DARCARS CDJR of Silver Spring today.

Apply Now!


Recommended skills

Administration
Customer Service
Selling Techniques
Complex Problem Solving
Leadership
Sales

Location

About the company

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$55K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Automotive Assistant Service Manager
Estimated Salary: $88K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 0193M

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.