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132 Oak Street
Bonner Springs, KS 66012
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First Federal Bank of Kansas City • Bonner Springs, KS
Posted 13 days ago
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The Teller represents the Bank in a manner that maintains and expands customer relationships and enhances the bank’s image through delivery of exceptional customer service, contributing to its growth. Processes a variety of customer transactions including but not limited to; check cashing, deposits, withdrawals, loan payments, etc., in accordance with established policies and procedures.ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Other duties may be assigned.
Responsible for the delivery of effective, courteous and timely internal and external customer service.
Actively interacts with customers to build and strengthen relationships by uncovering financial needs and recommending the best products and services to achieve established banking center goals and objectives.
Process all types of teller transactions accurately and according to policy and procedure.
Receives checks and cash for deposits and loan payments, verifies amount, examines checks for endorsements, places appropriate check holds and ensures the validity of each item.
Cashes checks and processes withdrawals. Pays out cash after verification of identity and customer balances.
Processes various transactions including Money Orders, Cashier’s Checks and general ledger accounts.
Maintains security of teller cash in accordance with established guidelines.
Responsible for daily balancing of teller cash within the established teller difference policy.
Assists in opening and closing banking center procedures.
Assists customers with completion of maintenance documents.
Maintains confidentiality and appropriately handles sensitive information.
Demonstrates commitment to promoting and advancing bank’s Mission and Vision and demonstrates its Values. Acts as a steward of the bank’s resources and reputation, presents a professional image and represents the bank well both internally and externally
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must possess strong customer service and sales skills; ability to work with people at all levels; knowledge of deposit and credit banking products. Strong communication and collaboration skills; and high level of attention to detail. Must possess ability to maintain confidentiality and appropriately handle sensitive information. Must quickly evaluate and solve problems, utilizing tact and diplomacy when interacting with customers, employees and the public. Able to represent the bank in a manner that maintains and expands customer relationships, contributes to the banks growth and enhances its image.EDUCATION and/or EXPERIENCE