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Customer Service Representative - Wholesale Division job in Farmingdale at P.C. Richard & Son

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Customer Service Representative - Wholesale Division at P.C. Richard & Son

Customer Service Representative - Wholesale Division

P.C. Richard & Son Farmingdale, NY Full Time
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NOW HIRING

CUSTOMER SERVICE REPRESENTATIVE

for our Builder/Wholesale Division located at
105 Price Parkway, Farmingdale, NY

This division sells major appliances exclusively to builders, contractors, landlords and management companies throughout the tri-state area.

This entry level position will require customer service, heavy phone work and data entry on our internal computer system.

Job Duties Include but is not limited to:

  • Answering incoming calls from customers with existing accounts looking to place orders over the phone.
  • Entering orders accurately into our point of sale system and then followed through to completion of scheduled delivery.
  • Handling incoming and outgoing phone calls regarding various customer service issues.
  • Problem solving and researching customer information.
  • Confirming orders with customers via telephone for next day delivery to minimize unsuccessful deliveries.
  • Coordinating with other internal departments (i.e. Distribution Team) to insure proper delivery.

Job Requirements:


Full Time

Monday - Friday
8:30 - 5:00 pm


successful Customer Service Representative must possess excellent interpersonal skills with the ability to work as a team player in a fast paced environment.   

  • Customer Service & Data Entry experience preferred.

Excellent Benefits available including: 

  • Health Plan options providing comprehensive coverage for the employee and family (if applicable).
  • Health Savings Account (if applicable)
  • Voluntary Vision & Dental Plan.
  • Life Insurance and Supplemental Insurance Programs.
  • 401k Retirement Savings Plan with a discretionary annual Company match, Flexible Spending Plan and an Employee Discount.
  • Generous Paid Time Off Benefits including Vacation Days & Paid Sick Time.

P.C. Richard & Son is an Equal Opportunity Employer

 

Recommended Skills

Customer Service
Resolve Customer Issue

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