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Bilingual Customer Service Representative

BCforward Newark, DE, DE Full-Time
$33,054.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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  • Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned.
  • Calls are non-routine and require deviation from standard screens, scripts and procedures.
  • May respond to faxes and emails.
  • Requires extensive knowledge of the organization, products and/or services.
  • Possesses high level of technical skills.
  • May require advanced problem solving skills and involve cross selling or up selling other financial products.
  • Typically requires 1 to 3 years of customer services and/or collections experience. 

  • Requires basic knowledge of the organization, products and/or services 
  • Bilingual - Spanish & English. 
  • Excellent communication and problem-solving skills 
  • One year of experience 
  • Solid understanding of the Inbound Call Center 
  • Ability to adapt quickly to change 
  • Proven ability to meet and exceed productivity and quality monitoring goals 
  • Excellent PC skills 
  • Must be a team player 
  • Ability to seek solutions for customers in a fast-paced environment 

Recommended skills

Customer Service
Spanish Language
Adaptability
Collections
Financial Services
English Language

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$33,054
Avg. Yearly Salary

Career Path

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Bilingual Customer Service Representative
$33,054.00 (Careerbuilder est.)
Estimated Salary: $71K
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