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Application Support Specialist job in Annapolis at Elegant Enterprise-Wide Solutions, Inc

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Application Support Specialist at Elegant Enterprise-Wide Solutions, Inc

Application Support Specialist

Elegant Enterprise-Wide Solutions, Inc Full Time
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  • Consultant that has the ability (with reasonable accommodation) to lift personal computers, printers, scanners and other equipment associated with a standard computer workstation.
  • Consultant with hands-on (mid-expert level) experience with:
  • Familiar with WEB based Application Program Systems and MS Office Suites systems.
  • Experience interpreting user requirements, needs and issues.
  • Experience responding to and resolving user requirement, needs, issues and questions.
  • Experience providing problem analysis and coordinating ongoing user support.
  • Experience documenting the necessary problem solving techniques.
  • Experience testing fixes per users issues and vendor analysis
  • Experience with Case Management applications processing and procedures or integrated applications system maintenance.
  • Ability to communicate effectively, orally and in writing, and to establish and maintain effective working relationships with peers, end users, and vendor development staff, as well as all levels of management and judicial personnel as necessary.

Education:

4 Year College Degree or higher is preferred or 4+ years’ experience maintaining application system programs to support end users to include service help desk or court-related activities in place of Degree.

Scope of Work:

The resource will be responsible for analyzing and assessing user issues, and work with other team members to perform systems review and problem solving in a timely and accurate fashion.

Duties include:

  • Respond to, identify, and research and analyze production and stage problems /errors for MDEC Odyssey File and Serve (OFS), Attorney Information Systems (AIS), and any other attorney related databases reported by end users.
  • Maintain (add, update, close) current CLIENT Service Desk Application (ServiceNow), while also maintaining the same production issues in the vendor maintained Service Desk (ONYX).
  • Analyze and assess user’s issues, questions, requests, and errors by working as a liaison between users, Vendor Support staff and CLIENT Odyssey Support or other CLIENT Odyssey Groups and recommend corrective actions. Properly relay users concerns and problems to e-Filing staff and Vendor’s Support staff.
  • Assist CLIENT staff with ongoing debugging and maintenance of MDEC Odyssey File and Serve as reported by users.
  • Assist in the preparation of training, drafting written procedures/materials and presentations of various attorney related databases.
  • QA testing as necessary of production fixes as notified coming from vendor, working with e-Filing staff, CLIENT Odyssey Support or other CLIENT Odyssey Groups resulting from testing.
  • Consultant that has the ability (with reasonable accommodation) to lift personal computers, printers, scanners and other equipment associated with a standard computer workstation.
  • Consultant with hands-on (mid-expert level) experience with:
  • Familiar with WEB based Application Program Systems and MS Office Suites systems.
  • Experience interpreting user requirements, needs and issues.
  • Experience responding to and resolving user requirement, needs, issues and questions.
  • Experience providing problem analysis and coordinating ongoing user support.
  • Experience documenting the necessary problem solving techniques.
  • Experience testing fixes per users issues and vendor analysis
  • Experience with Case Management applications processing and procedures or integrated applications system maintenance.
  • Ability to communicate effectively, orally and in writing, and to establish and maintain effective working relationships with peers, end users, and vendor development staff, as well as all levels of management and judicial personnel as necessary.

Education:

4 Year College Degree or higher is preferred or 4+ years’ experience maintaining application system programs to support end users to include service help desk or court-related activities in place of Degree.

Scope of Work:

The resource will be responsible for analyzing and assessing user issues, and work with other team members to perform systems review and problem solving in a timely and accurate fashion.

Duties include:

  • Respond to, identify, and research and analyze production and stage problems /errors for MDEC Odyssey File and Serve (OFS), Attorney Information Systems (AIS), and any other attorney related databases reported by end users.
  • Maintain (add, update, close) current CLIENT Service Desk Application (ServiceNow), while also maintaining the same production issues in the vendor maintained Service Desk (ONYX).
  • Analyze and assess user’s issues, questions, requests, and errors by working as a liaison between users, Vendor Support staff and CLIENT Odyssey Support or other CLIENT Odyssey Groups and recommend corrective actions. Properly relay users concerns and problems to e-Filing staff and Vendor’s Support staff.
  • Assist CLIENT staff with ongoing debugging and maintenance of MDEC Odyssey File and Serve as reported by users.
  • Assist in the preparation of training, drafting written procedures/materials and presentations of various attorney related databases.
  • QA testing as necessary of production fixes as notified coming from vendor, working with e-Filing staff, CLIENT Odyssey Support or other CLIENT Odyssey Groups resulting from testing.

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