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Vice President, EMR Implementation & Client

Ascendo Resources Atlanta Full-Time
$200,000.00 - $250,000.00 / year
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Vice President, EMR Implementation & Client Services

Direct Hire, On-Site, ATL Area, Assisted Relocation Required

The VP of Enterprise EMR Implementation will be responsible leading client implementation, support and training initiatives enterprise-wide and for ensuring the highest levels of customer satisfaction. This high visibility, high accountability role requires extensive cross-functional consensus building skills working in concert with multiple, disparate product and engineering teams, sales teams representing disparate products and with corporate marketing teams in order ensure that offering and services are rolled out at highest levels of efficiency and with the most beneficial user experience. Working cross-functionally with executive leadership teams, the VP of Implementation will also help prioritize product business and clinical requirements across all product lines utilizing collective effort of the Client Services Teams' customer facing work and relying heavily on prior professional experience. To be clear this role will sit on-site in GA, not TX.

Key Responsibilities:

  • Direct departmental leadership of client implementations, technical support & user training functions enterprise-wide
  • Working concert with product leadership, contribute to the definition and prioritization of new product features
  • Reduce costs of client service while actively identifying new cross-sell and up-sell opportunities across all business lines
  • Direct the utilization of implementation teams to secure the highest degree of team profitability
  • Prioritize scheduling to serve the priorities of the business while maintaining a healthy backlog
  • Assume direct and independent responsibility for a wide variety of projects in a dynamic, fast-paced environment.

Skill & Experience Requirements:

  • Master's Degree, Business, MIS, IT or related technical disciple +
  • Advanced degrees healthcare & experience as a practitioner of medicine preferred
  • 10-15+ years’ experience leading enterprise healthcare technology software implementation
  • Extensive, demonstrable record of successful go-lives as measured by client success
  • Deep knowledge and experience Net Promoter Score customer satisfaction models
  • Advanced proficiency in knowledge management development for client self-service support capabilities
  • Specific experience with integration & interoperability with disparate health information systems and vendor
  • Innate ability to capture business functional requirements & translate them into software requirements as customization & configuration requirements
  • Previous experience overseeing call center support operations and agent utilization
  • Ability to meaningfully communicate highly technical and complex concepts/ideas

Skills required

Team Building
Business Acumen
Strategic Planning
Business Planning
Business Administration


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Ascendo Resources
specializes in placing accounting, finance, banking, compliance, healthcare,
IT, HR, and administrative professionals in temporary and project
opportunities, as well as direct hire positions. Through our specialized
divisions, Ascendo has the solution to your critical staffing needs. We
leverage our experience, market knowledge, professional network and extensive
candidate database to get our clients the best available resources. Many
recruiters look to fill positions too quickly or do not put enough effort into
finding the best candidates. However, at Ascendo Resources, we diligently
screen our candidates, check references, and probe clients on their
requirements. We dig deeper than most by conducting a thorough assessment of
our client needs, work environment, organizational structure and strategy, and
necessary skills required for the position. We also get to know our candidates
by understanding their career goals and objectives and other intangibles.
Through our in-depth process, we provide specialized guidance in order to help
you find the right candidate, with the right skill-set, for the right market

The Ascendo team is
comprised of former industry professionals who began their careers holding
positions with the Big 4, as well as Fortune 500 organizations. Their
experience was further enhanced after successful management positions with high
profile international staffing firms focusing on both consulting services and
direct hire placement. After many successful years in the industry, the
partnership of Ascendo was formed to provide the best available talent while
remaining cost-effective and upholding the highest ethical standards. Through
our previous professional experience and our established network of local
professionals, Ascendo Resources can assist with all of your accounting,
finance, banking, compliance, healthcare, IT, HR, and administrative staffing

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