DISYS is actively seeking candidates for a Customer Service Representative role for our client located in West Des Moines. This is a great way to get your foot in the door to a reputable company with endless opportunities for growth and development.
Responsible for responding to inquiries and complaints on more complex products/services and/or from premier mortgage customers.
Duties may include:
resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line
performing extensive research to resolve the complex customer problems
providing guidance and assistance to less experienced representatives either on the spot and/or via telephone
providing training on policies and procedures, new or enhanced services and/or procedural changes.
May also cross-sell or refer products, review data and report trends to management, and project work
2 years customer service OR sales experience
Ability to pass background check
What personality traits/skills best fit your organization:
Genuine concern and desire to help others
MUST HAVE attention to detail
Excellent written and verbal communication
Professional demeanor, initiative, and willingness to learn
Strong process orientation
Job Types: Full-time, Temp-to-Hire
Salary: $12.50 to $13.00 /hour
High school or equivalent (Preferred)
West Des Moines, IA
This Job Is:
Open to applicants who do not have a college diploma
A job for which all ages, including older job seekers, are encouraged to apply
Monday to Friday
8 hour shift
Please apply or call 515.512.4849 if you are interested in setting up a time to interview.
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