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Customer Service Representative

DISYS West Des Moines, IA Full-Time
$12.50 - $13.00 / hour
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DISYS is actively seeking candidates for a Customer Service Representative role for our client located in West Des Moines.  This is a great way to get your foot in the door to a reputable company with endless opportunities for growth and development.

Job Description:

  • Responsible for responding to inquiries and complaints on more complex products/services and/or from premier mortgage customers.

Duties may include:

  • resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line
  • performing extensive research to resolve the complex customer problems
  • providing guidance and assistance to less experienced representatives either on the spot and/or via telephone
  • providing training on policies and procedures, new or enhanced services and/or procedural changes.
  • May also cross-sell or refer products, review data and report trends to management, and project work

Must haves:

  • 2 years customer service OR sales experience
  • Ability to pass background check

What personality traits/skills best fit your organization:

  • Genuine concern and desire to help others
  • MUST HAVE attention to detail
  • Excellent written and verbal communication
  • Professional demeanor, initiative, and willingness to learn
  • Strong process orientation

Job Types: Full-time, Temp-to-Hire

Salary: $12.50 to $13.00 /hour


  • High school or equivalent (Preferred)

Work Location:

  • West Des Moines, IA

This Job Is:

  • Open to applicants who do not have a college diploma
  • A job for which all ages, including older job seekers, are encouraged to apply


  • Monday to Friday
  • 8 hour shift

Please apply or call 515.512.4849 if you are interested in setting up a time to interview.

Recommended skills

Customer Service
Verbal Communication


Salary Details

This salary was provided in the Job Posting.
Hourly Salary

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Customer Service Representative
$12.50 - $13.00 / hour
Estimated Salary: $70K
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