DISYS is actively seeking candidates for a Customer Service Representative role for our client located in West Des Moines.  This is a great way to get your foot in the door to a reputable company with endless opportunities for growth and development.

Job Description:

• Responsible for responding to inquiries and complaints on more complex products/services and/or from premier mortgage customers.

Duties may include:

• resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line
• performing extensive research to resolve the complex customer problems
• providing guidance and assistance to less experienced representatives either on the spot and/or via telephone
• providing training on policies and procedures, new or enhanced services and/or procedural changes.
• May also cross-sell or refer products, review data and report trends to management, and project work