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  • Tempe, AZ

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Customer Service Representative

HotFoot Recruiters • Tempe, AZ

Posted 5 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 1 year(s)
Degree - High School
$16.25 /Hour
401K W/ Employer Match
Internet - ECommerce, Sales - Marketing, Advertising
Customer Service, Retail, Sales

Job Competition

18

Applicants

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Job Description

Customer Service Representative
 
Pay Rate: $16.25 /hour

NOT just another job, but a CAREER! Check out the following perks to see why…

  • 401K with company contribution
  • 18 days accrued PTO
  • Profit Sharing / Stock Options
  • Medical, Dental, Vision Coverage 
  • Latest tech resources: new computer, dual monitors, headset, new personal cube designed for collaboration
  • New contact center facility (Game room, Cafeteria, Great natural lighting)
  • Office located conveniently near major freeways for a quick daily commute


Customer Service Representative Responsibilities:

  • Consistently delivers a remarkable customer service experience.
  • Responsible for improving customer retention using strategic programs, services and excellent communication.
  • Works extensively with the customer to provide timely solutions including: Order entry, order follow-up, shipment tracking, order updates, etc.
  • Accepts coaching and takes action to improve performance.
  • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
  • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
  • Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.
  • Proactively looks for opportunities to drive sales growth by identifying new leads.
  • Provides a personalized approach that shows customers we can help, regardless of their need.

Job Requirements

Customer Service Representative

Requirements:
  • Experience providing excellent customer service in a fast paced contact center environment.
  • E-commerce experience preferred for the Customer Service Representative
  • Knowledge of Microsoft Office Suite and strong experience using enterprise systems (i.e. SAP, Oracle, Salesforce)
  • Experience using relevant computer applications / software
  • Customer Service Representative must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
  • Skilled working with dual monitors and multi-line phone systems
  • Strong typing and accurate data entry skills required
  • Self-starter with proof of a strong work ethic and energetic personality
Job ID: BHJOB3616_1378
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