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Customer Support Representative

Urbandale, IA Contractor
$34,370.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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Title:   Customer Support Representative


Mandatory skills: 

  • customer service
  • Website Dashboard, Operations Center
  • customer support
  • Agriculture, Agriculture operations, Farming
  • technical support, technical information, technical solution
  • Apex Farm Management, Stellar Support
  • Mobile Apps, GreenStar Displays, StarFire Receivers


Job Description:

  • Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.
  • (Note that products may include parts, whole goods or product related services.)


Duties:


  • Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
  • Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
  • Distributes additional product/service/policy information to customers, dealers, and client personnel.
  • Develops common solutions to problems with team members to maintain required service levels.
  • Maintains the accuracy and availability of customer related information on-line.
  • Assists in the promotion of client products/services/programs through special program offerings, special mailings and pro-active user contact.
  • Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.


Specific Position Requirements


These positions will be on the Product Team for a Technical Support Center.


PRIMARY RESPONSIBILTIES & DUTIES:



  • The client R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on client product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
  • Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system.
  • Technicians also create and maintain support tools/solutions available online.


A few of the 100+ products supported by the R4 support team:


  • Client/Website-Dashboard
  • client Link
  • Operations Center
  • Apex Farm Management
  • Stellar Support
  • Mobile Apps
  • GreenStar Displays
  • StarFire Receivers
  • client Link Terminals
  • AutoTrac and machine guidance


REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:



  • Skills in interpersonal communications, negotiation, and conflict resolution
  • 6+ months experience with customer service / support experience
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills
  • Ability to work off-shift hours and occasional holidays to support the business


DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:


  • Knowledge of agriculture customers
  • Agriculture operations experience, including Precision Farming experience
  • Prior work experience in Agriculture or Technology dealer channels
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline















Mandatory skills: 


  • customer service
  • Website Dashboard, Operations Center
  • customer support
  • Agriculture, Agriculture operations, Farming
  • technical support, technical information, technical solution
  • Apex Farm Management, Stellar Support
  • Mobile Apps, GreenStar Displays, StarFire Receivers




  • VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at [ Email address blocked ] - URL blocked - click to apply for any complaints, comments and suggestions.


    Please send your resumes to "[ Email address blocked ] - URL blocked - click to apply" and one of our recruiter will get in touch with you.


    Contact Details:



    Account co-ordinator:   Jothi Mani N,Phone [ Phone number blocked ] - URL blocked - click to apply ,Email: [ Email address blocked ] - URL blocked - click to apply



    VIVA USA INC.
    3601 Algonquin Road, Suite 425
    Rolling Meadows, IL 60008
    [ Email address blocked ] - URL blocked - click to apply | [ Link removed ] - URL blocked - click to apply

    Recommended skills

    Self Motivation
    Displaying (Exhibition)
    Operations
    Software Applications
    Engineering
    Interpersonal Communications

    Location

    CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

    x

    What is the Careerbuilder Estimated Salary?

    Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
    This estimation is based on Job title, Industry, Location and Skills
    $34,370
    Avg. Yearly Salary

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    Customer Support Representative
    $34,370.00 (Careerbuilder est.)
    Estimated Salary: $71K
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