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Customer Service Representative Spanish

AscendHire Troy Full-Time
$11.00 - $14.75 / hour
Apply Now

Bi-Lingual Spanish

Our Call Center Customer Service Representatives are usually the first point of contact for our patients, health plans, and providers. In addition, our Call Center Customer Service team is responsible for managing a large volume of important documents that help our business run smoothly. We want to WOW our constituents with great customer care and are looking for candidates that strive to deliver the best service experience in everything they do. 


The Customer Service Representative's responsibilities include but are not limited to:


" Managing patient, health plan or healthcare providers needs by telephone or email

" Routing health plan representatives and providers to appropriate internal resources

" Handle and resolving customer questions and/or issues

" Routing fax and mail correspondence to appropriate resource

" Answering on average 50 - 60 calls per day

" Maintaining a 90% or higher quality assurance score on calls

" Keeping all email turnaround time to one (1) day or less


EDUCATION: High school diploma required


EXPERIENCE:


" Exceptional communication skills - verbal and written / English or Spanish fluency (verbal and written) is a must

" Computer skills - Microsoft Word, Excel and ability to type 45 wpm

" Highly detail oriented with an emphasis on accuracy

" Maintains an attitude of responsibility, ownership and accountability

" High energy and passion

" Customer / Client Focused

" Have a pleasant telephone personality

" Conduct yourself in a courteous, helpful, and professional manner always when dealing with patients, co-workers, supervisors and or the public

" Outstanding organizational and multitasking abilities

" Active listener with excellent communication skills

" Sound judgement and critical thinking

" Passion for your work and the mission of the company

" Motivated and able to work independently within a fast paced, team environment

" Prior experience in a call center preferred

" Must follow policies regarding attendance and punctuality

" Ability to work overtime as required


Customer Service

Spanish

Recommended skills

Multitasking
Communication
Service Orientation
Success Driven
Passionate
Courtesy

Location

Salary Details

Based on Job Title, Location and Skills
$12
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative Spanish
$11.00 - $14.75 / hour
Estimated Salary: $69K
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AscendHire is a recruitment firm with a different angle. At our state-of-the-art offices in the Sardis Building in NYC's theatre district, our clients and job applicants find what has become all too rare in this digital age: personal attention.

Sure, we leverage the best in high-tech digital sourcing to maximize client results, but we also understand the importance of real, look-you-in-the-eye relationships. An online job listing or paper resume is a nice introduction, but nothing beats a one-on-one assessment in a private conference room.

Each applicant at AscendHire is interviewed by a professional with 15-20 years in the financial recruiting business. For applicants, this means the benefit of learning your true workplace strengths. And since your interviewer also works directly with client companies, he or she can advocate for you on a daily basis, as positions open up that match your skills and career goals.

Our process is key for clients too, of course. The in-depth experience of our interviewers makes for more accurate judgments of job applicants, translating to better matches for your permanent or temporary job openings. We pride ourselves in creating efficient, successful, rewarding links between our client companies and qualified candidates.

If you are serious about improving your business with the right personnel, or taking your career to the next level with exciting temporary or permanent job opportunities in the financial industry…AscendHire.

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