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Id87f074rlv1351mrw3

Concierge

Roseland Community Hospital Chicago Full-Time
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Offer consistently professional, friendly, warm and engaging service 
Be available for visitors, patients, employees, vendors, etc at all times as a point of contact 
Plays a vital part in welcoming RCH visitors upon arrival to the hospital main door, directing them as needed, and bidding them farewell
Register guests and provide visitor badges 

Responsible for maintenance of supplies needed for areas as assigned
Deal promptly, efficiently and pleasantly with any inquiries

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED); two years of customer service related experience and/or training in the hotel or hospitality industry preferred.  Certification in first aid and CPR desired within 90 days of hire.

 LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the hospital. Bi-lingual a plus.

 REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, the employee must have a basic proficiency in Microsoft Office and familiarity with internet operations.

OTHER SKILLS AND ABILITIES

Work extended hours as necessary including nights, weekends and holidays.

Professionally interact with diverse groups of people in high pressure situations. 

Communicate clearly and effectively via various mediums, including but not limited to writing, e-mail, phone, and radio.

Able to respond quickly, courteously, and efficiently to any visitor request or concern.

Maintain a professional and inviting appearance.

Skills required

Customer Relationship Management
Interpersonal Skills
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At Roseland Community Hospital, we’re proud of our knowledgeable and compassionate employees, who give their best 24 hours a day. That commitment, along with state-of-the-art technology, enables us to give you the best care, every day.

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