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Customer Service Desk at

Customer Service Desk

Seattle, WA Contractor
$18.00/Hour
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Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing).
Tasks and activities are defined and routine.
Ability to lift up to 50 pounds
Point of contact to receive, review and electronically log customer jobs
Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)
Operate office/production equipment (printer, copier, fax, scan)
Apply asset tags to office equipment and update database
Track and coordinate the move, add or change of office equipment assets at customer accounts Clean and maintain office equipment when necessary
Process and distribute incoming and outgoing faxes, log for billing purposes
Process basic forms and update information using a PC
Wrap, pack, label, and ship finished product
Collect and submit meter reads
Maintain appropriate supply inventory, distribute supplies as required
Problem solve issues to complete production, delivery, and output requirements
Perform quality inspection before, during and after output of each production run
Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided
Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications
Operate high volume printers and copiers
Estimate, schedule and track incoming production jobs
Track and store jobs as customer requires for reuse at a future date, including file back-up
Inspect files for problem areas, including fonts, image resolution and image registration Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution Integrate variable data files into printed format using templates provided File/document conversion (utilizing standard software)
Perform operator maintenance on equipment
Maintain reporting logs and information for billing
Track and store jobs as customer requires for reuse at a future date, including file back-up
Perform minimal training to customer end-users on equipment
May develop work processes or templates
May operate high volume folding and inserting mail equipment


  • Claim for customers regarding customer disputes
  • Provide customer service support by solving customer complaints/questions
  • Provide prompt and courteous customer service
  • Achieve customer service and sales objective
  • Perform assigned customer service functions to ensure superior customer service to all external and internal customers
  • Perform assigned Customer service functions to ensure superior customer service to all external internal customers
  • Provide a high level of customer service
  • Answer inbound customer service phone calls/li
  • Meet and exceed customer expectations in each customer contact
  • Assist with resolution of customer
  • Respond to customer contacts, answering questions, improving engagement and providing customer service
  • Located in the Spring/Woodlands area
  • Perform assigned customer service functions to ensure superior customer service to all external internal customers
  • Respond to customer, store, and division inquiries
  • Generate correspondence to secure additional customer information to resolve customer disputes
  • Keep records of customer interactions
  • Help develop a vendor team focused on driving customer retention and satisfaction while ensuring excellence in customer service with every customer contact
  • Maintain manual customer charge accounts
  • Establish and maintain customer relationships
  • Provide customer service to all Disney employees with the selection of slip-resistant footwear

Recommended Skills

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  • Mailroom
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  • Receptions
  • Sorting
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Job ID: 22-04329

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