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Company Contact Info
2900 North Rocky Point Drive
Tampa, FL 33607
- Susan Parker
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Corporate Patient Referral Specialist
Shriners Hospitals For Children • Tampa, FL
Posted 29 days ago
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Under the direction of the International Patient Program Corporate Manager, the Corporate Patient Referral Specialist liaises with hospitals to facilitate the health care needs of international and domestic patients who may benefit from care provided by Shriners Hospitals for Children (SHC). The Corporate Patient Referral Specialist receives and coordinates referral requests from SHC centralized referral sources and ensures information is received in a customer friendly, culturally sensitive and efficient manner. The Corporate Patient Referral Specialist communicates with referral coordinators and care managers at SHC facilities to ensure that patient information is reviewed in a timely manner by the medical staff, and that next steps are identified to complete the referral hand-over. Under the direction of the Corporate Manager, the person in this position assists with the preparation of statistical reports for domestic and international volume and related activity.
Under the supervision of the Corporate Manager, receives and completes patient intake of referral requests for treatment – 20%
Prepares documents as needed for complex domestic and international patients for review by the Corporate Manager and others as necessary, to ensure expeditious referral to the appropriate SHC facility and/or provider in a timely manner – 20%
Coordinates the triage and screening of patients seeking care from foreign countries, including but not limited to collecting and arranging for receipt of all medical records, radiology, operative reports and photos pertaining to the child’s diagnosis and condition – 20%
Communicates with patient families and/or the referring sponsors and Shriners International regarding the status of the referral on behalf of Shriners Hospitals for Children until such time the referral to a SHC facility is complete or a determination is made the referral is beyond the scope of care of Shriners Hospitals for Children. Assists contacting translation services to facilitate communication or documentation between patient, hospital or other agencies – 20%
Collaborates with the local SHC facilities intake and care management teams to facilitate local review of patient referrals for surgical and non-surgical care and other hotel & transportation arrangements as needed – 10%
Prepares Visa’s and other documents to facilitate patient referral, as directed by the Corporate Manager – 10%
The qualified candidate will have experience in the following areas:
3 years of experience working in healthcare setting, with proficiency in medical terminology, required
Pediatric healthcare experience preferred
Fluency in both English and Spanish required
Minimum Education Required/Preferred:
Associate’s Degree required
Knowledge, Skills, and Competencies:
Superior interpersonal skills to interact effectively with all levels of staff, patients, families and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach.
Appropriate professional level written & verbal communication skills in English/Spanish languages
Communicates respectfully with patients, hospital members, physicians, temple members, superiors and others
Proficiency in medical terminology.
Proficiency in computers, especially in Microsoft Office.
Excellent organizational and time management skills.
Ability to work well under pressure and to handle sensitive information and multicultural matters.
Ability to relate to patients from various countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.