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CUSTOMER SERVICE REPRESENTATIVE

TPS Family of Companies Santa Clara Full-Time
$18.00 - $19.00 / hour
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Coast Personnel currently has a CSR position available in the North San Jose area for well established logistics company.

Compensation : $18.00/HR - $19.00/HR (DOE)
Day shift : Mon-Fri 8:00am-5:00pm
Temp to Hire
Location: N. San Jose

Position Summary:
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.


Essential Functions:

Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the credit department to resolve disputed credit items.
Partners with the sales team to meet and exceed customer’s service expectations.
Communication support via Email, order, phone calls:
An ability to prioritize, work independently and maintain a professional/friendly demeanor is essential.
Other projects as assigned.
Attendance must be expected and reliable.
Escalate situations when needed

Requirements

• High School graduate or GED
• One year experience as a CSR
• Excellent communication and problem-solving skills
• A high level of motivation with a strong work ethic
• Effective interpersonal skills and a positive outlook
• Customer/Client Focus.
• Problem Solving/Analysis.
• Communication Proficiency.
• Teamwork Orientation.

**MUST BE ABLE TO CLEAR DRUG TEST/ CRIMINAL BACKGROUND/EVERIFY**

Day shift : Mon-Fri 8:00am-5:00pm
Compensation : $18.00/HR - $19.00/HR (DOE)
Temp to Hire
Location: N. San Jose

For immediate consideration email updated resume to nperez@coastjobs.com or call Neli @ 408-653-2100 ext 8119

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$18
Below Avg. Average Above Avg.

Career Path

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CUSTOMER SERVICE REPRESENTATIVE
$18.00 - $19.00 / hour
Sales Representative
Estimated Salary: $64K
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With coast-to-coast service capabilities and locations, we invite you to experience firsthand how the TPS Family of Companies can serve you. Our success is measured 100% by the positive experiences both our candidates and clients receive when working with our companies.

Built on the core values of reliability, integrity and trust, the TPS Family of Companies continues to lead the way in providing the very best workforce management solutions.

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