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Customer Service Representative (Reservation Agent) job in Omaha at IGT Solutions

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Customer Service Representative (Reservation Agent) at IGT Solutions

Customer Service Representative (Reservation Agent)

IGT Solutions Omaha NE Full-Time/Part-Time
$9.00 - $11.00 / hour
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Job Title: Process Associate (Reservation Agent)

Location: Omaha, NE (Remote/Work from home)

Duration: Long term

JOB PURPOSE

This position is responsible to process transactions inbound voice support for hotel reservation, including cancellation and amendments.

EXPECTED END RESULTS

1. Process Inbound/Outbound calls relating to customer queries.

2. Process customer request as per guidelines.

3. Call partner hotels for various issues and work on application software.

4. Adherence to Staffing/Attendance metrics.

MAJOR ACTIVITIES

· Needs to take inbound calls related to customer queries.

· Adherence to process Quality and Compliance Guidelines

· Make outbound calls to hoteliers.

· All deliverables related to staffing adherence and Attendance are met.

MAJOR CHALLENGES

• Process inbound/outbound calls relating to customer queries.

• Process customer request as per guidelines

EDUCATIONAL QUALIFICATIONS –

• High school degree or equivalent (required)

• College degree (preferred)

• Tourism/ Hospitality Management degree (preferred)


PERSONAL CHARACTERISTICS & BEHAVIOURS

· Excellent written and verbal communication skills in English.

· Keen to details

· Proactive

· Customer Oriented

· Flexible to shifting schedules & willing to work long hours &/or during holidays

· No criminal records

· No active violations and/or disciplinary memos

· Flexible and adaptive to work schedules

· Has positive behaviour and background

· High level of integrity and accountability

  • RELEVANT EXPERIENCE –

    • Sales mindset: passion to find the right solution for the customer (i.e., consultative skills), while also closing the sale and potentially up-selling the customer

    • 1-2 years continuous front-line service in a call center or retail sales experience environment and/ or equivalent travel school/certification program, and in-depth travel industry general knowledge.

    • Luxury hotel/resort experience a bonus, but not required.

    • Fluent in English and language skills for market serviced

    • Excellent problem solving skills with attention to details

    • Excellent written and verbal communication skills

    • Prior Contact Center experience

    • Prior data entry experience will be an added advantage.

    • Travel

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Recommended Skills

Customer Service
Help Customer
Hotel Reservation
Resolve Customer Issue
Resolve Request
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