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  • Peoria, IL

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Customer Service - Call Center

Peoria, IL

Posted 1 month ago

Job Snapshot

Full-Time
Energy - Utilities - Gas - Electric, Oil Refining - Petroleum - Drilling
Customer Service

Job Competition

42

Applicants

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Job Description


Position Title: Customer Service Specialist

Position Number: 312339

Location: Peoria, IL

Desired Skill Set:
Customer Service, Collections, Call Center, Billing

Position Description:
**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Customer Service - Call Center
Duration: 7/22/19-7/22/2020
Location: Peoria, IL 61602

Education
High School or Equivalent

Experience
3-5 years

Description
Must be able to use good business judgment when handling non-standard situations as defined in training materials. Will participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures. Will influence others with positive attitude with a focus on teamwork and cooperation. Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc. Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc. Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action. Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc. Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc. Respond promptly to emergency situations and document pertinent information. Actively contribute to team and contact center assignments including various overtime assignments. High School diploma or equivalent required, Bachelor's or Associate's degree preferred. Excellent math and computer skills required. Customer service experience in banking, telephone, collections or other related area preferred.DOT drug screen required.

Qualifications
High School diploma or equivalent required, Bachelor's or Associate's degree preferred. Excellent math and computer skills required. Customer service experience in banking, telephone, collections or other related area strongly preferred.



Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)


Job Requirements

Qualifications 
High School diploma or equivalent required, Bachelor's or Associate's degree preferred. Excellent math and computer skills required. Customer service experience in banking, telephone, collections or other related area strongly preferred.
Job ID: 312339
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