Next Wave Management is a growing, privately owned Sales and Marketing company in the Newark, Delaware area, servicing over 5,000 customers nationwide. Currently, we are seeking a collaborative and solution-oriented individual to join our customer service team! This is a seasonal to a possible full-time position.
If you are a team player and sports enthusiast this is the place for you- we thrive off of competition and the growth of our team members. Ultimately, we are looking for a friendly and driven individual that likes to venture out of their comfort zone and talk with our clients about our many products and services.
• Attracts potential customers by answering product and service questions
• Handling customer order related questions, inquiries, and complaints
• Recommends products that will meet customers’ needs
• Prepares product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed
• Maintaining current knowledge of products offered
• Perform all other related duties as assigned
• Positive attitude and excellent communication skills
• Knowledge of principles and processes for providing excellent customer service.
• Product knowledge, Quality Focus, Problem Solving, Resolving Conflict, Multi-tasking
• High school diploma or equivalent
• Support company values and standards of integrity
• Excellent verbal and interpersonal skills with a high degree of professionalism
• Must be able to function as part of a team as well as independently
Resolve Customer Issue