Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager
Prepare and distribute resident and community communications (i.e. rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals)
Prepare bills and statements for approval
Perform administrative functions including answering phones, typing, copying, faxing, and filing
Complete and maintain community records, reports, and files
Collect and post resident security deposits, processing fees, rents, inspection or other fees; record in the proper accounts and issue receipts
Make collection calls for rental payments
Process move-ins and move-outs
Assist with the preparation of marketing materials and implementation of resident relation activities
Assist prospective residents by reviewing new and used home listings, showing homes, and assisting with applications
Forward all customer service requests to the Community Manager
Maintain petty cash fund, recording expenditures in proper accounts
As an Office Coordinator, you must be pleasant, professional and well-spoken. You must also be highly organized and detail-oriented with the ability to manage multiple tasks simultaneously. It is also important you display excellent verbal and written communication and interpersonal abilities as well as the diplomatic skills to handle customer complaints effectively.
High school diploma or GED
Minimum 2 years secretarial/administrative experience
Strong customer service skills
Excellent telephone skills
Good problem solving skills
Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
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Quest Group takes a comprehensive approach to executive search, staffing, and business solutions. By creating lasting partnerships with clients, the team at Quest Group quickly and effectively secures the talent companies need, whether it be for an administrative opportunity, executive-level leadership role, or business solution. The Quest Group team takes the time to understand the core values of its clients, ensuring we identify candidates that are in line with the client’s values and company culture.
The specialized recruiters and consultants at Quest Group stay current on the latest news, trends, and best practices within the industries we serve. This knowledge gives each and every recruiter a thorough understanding of the level of experience needed to keep our clients performing as industry leaders.