Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Lake Angelus, MI 48326

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Regional Customer Advocate jobs in Lake Angelus, MI delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Regional Customer Advocate

The DAKO Group • Lake Angelus, MI

Posted 2 months ago

Job Snapshot

Experience - 2 years
Automotive - Motor Vehicles - Parts
Customer Service

Job Description


The Regional Customer Advocate provides car owners with an elite service experience to drive customer loyalty. In this role, you will work as “concierge” to develop a relationship and assist customer with every need throughout the customer contact/case. You will work as part of a high energy, innovative team that offers unprecedented service to all owners by providing personalized service via telephone, chat, social media, email and written correspondence. You will work closely with Dealer network to build relationships which foster partnership and communication. The Regional Customer Advocate will focus on creating lifetime owners, while working to resolve customer concerns and anticipate/facilitate their needs.

Functions Performed:

  • Provide courteous, professional and timely responses to a continuous volume of customer concerns, as well as written customer inquiries
  • Respond directly to customer concerns using either telephone, social media, web chat, letter, or e-mail
  • Identify and address all customer questions and concerns
  • Thoroughly research and understand all facets of customers’ requests
  • Ensure content of oral and written communication meets the needs of the target audience
  • Assist customers by identifying and analyzing their needs to ensure a high level of customer satisfaction, growth and retention of business
  • Build and foster partnerships with dealerships
  • Engage leaders and dealer partners to present solutions based business case to drive customer resolution
  • Develop a consistent writing style that demonstrates corporate image and delivers the brand experience
  • Work independently and as a team to manage workload
  • Make sound business decisions with little guidance
  • Demonstrates empowerment
  • Must demonstrate out of the box thinking in order to resolve customer concerns
  • Maintain a clear understanding of policy and procedures, warranty coverage and the CAP program
  • Make Financial decisions to assist customers
  • Engage in various forms of customer contacts- inbound and outbound phone calls, web chat, social media, letters, and e-mail
  • Maintain case history and scheduling within CRM
  • Meet or exceed defined KPIs and objectives

Job Requirements

Skills/Experience Required:

  • 2 years of experience in a customer service environment
  • Receives great personal satisfaction from being able to exceed our customers’ expectations
  • Exhibits bravery to go above and beyond for a customer
  • Exudes warmth, energy and passion
  • Strives every day to provide an exceptional customer experience
  • Exceptional written communication skills- must be able to articulate the voice of our client in various written forms. (Formal Letters, e-mail, Web Chat, Social Media)
  • Demonstrate strong conversational skills; must be able to communicate with affluent customer base, corporate business employees and dealer partners
  • Must be self-motivated
  • Must be able to multi-task and meet deadlines
  • Strong attention to details
  • Ability to work independently, yet be a team player
  • Ability to work successfully in a call center environment (sitting, talking with customers in a repetitive, regimented environment for an 8 hour shift)
  • Proficient documentation and note taking – must be able to clearly document information from customers and business partners


  • Strong Windows/PC – must be able to toggle between various applications and websites
  • Experience with windows based applications
  • Experience with internet search tools- must be able to utilize online resources to locate key information
  • Proven typing skills with emphasis on accuracy
  • Familiar with infotainment and devices, must be able to provide customer support for Bluetooth, iPods, iPads, Streaming, Jukeboxes, cellular devices including data coverage and Apps
  • Familiar with social media/online environments
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.