U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.'
Solutions Point has partnered with a very good client located in the Overland Park, Kansas. They are looking to hire a Sr Salesforce Administrator. Company offers job stability (50 plus year old company), great work environment, work life balance, base salary 100 to 120k plus bonus and excellent benefits.
The role is to provide technical stewardship of the Sycamore Salesforce application by delivering support to end users on how to effectively use the application in fulfilling business objectives. This includes providing Salesforce application subject matter expertise; providing 3rd tier support for troubleshooting application issues for all internal/external customers, assisting with prioritization and resolution of defects / bugs and changes to the application. Provide mentoring and guidance to other Application Systems Analysts when opportunities or situation arise.
o Incident Response
o Provide 3rd tier support; review incoming incident tickets from internal/external end users and the Service Desk; quickly diagnose and assign relevant issues for further development or escalation to internal and 3rd party partners
o Participate in on-call rotation for after-hours emergencies, engage internal and 3rd party support teams to triage and resolve issues
o Perform incident investigations and analysis; provide reporting, incident summary and resolution to impacted internal/external and 3rd party partners
o Application Maintenance
o Provide subject matter expertise and testing support to internal/external and 3rd party resources for complex incident, maintenance and project changes related to the wealth manager’s Salesforce and workflow environment o Salesforce administration includes coordinating development, testing and implementation of changes for low-level incident and maintenance requests; including post-resolution follow-up with impacted parties to ensure issue(s) have been adequately resolved
o Understand and provide support for the bulk API loader that is hosted internally that supports the external SalesForce application, Sycamore DataPro
o Support and assist the end users that manage and build reporting through SalesForce standard report writer and Einstein Analytics
o Document and track end user application issues, including issue summary, proposed and approved solutions, implementation details, as well as Business and 3rd party approvals, through to final resolution
o Provide timely and concise communication regarding application errors, incidents, maintenance and project changes to key stakeholders, including management, business partners and applicable 3rd party participants
o Complete internal/external and 3rd party user access/entitlement requests as applicable for assigned applications
o Test vendor provided patching in the Sycamore sandbox and the promotion to production following change control procedures
o Participate in validation of monthly patches and enterprise changes as applicable for assigned applications
o Documentation Development
o Monitor and maintain application KPI’s and identify trends or problems (as defined under ITIL)
o Assist in ad hoc report creation for the purpose of providing users with information customized to specific business needs
o Third party vendor liaise
o Liaise with 3rd party partners and internal infrastructure teams in order to resolve server / database / network / middleware / job scheduling and related issues o Help organize and facilitate weekly meetings with business and vendor regarding issue/enhancement or related work items
o Application Management o Provide superior customer service skills, with the ability to work with all levels within the organization.
o Develop and maintain application support plan, working with all support teams and 3rd party vendors to maintain application stability.
o Maintain SharePoint application site.
o Work with business users to understand and document priorities and schedule all instances where enhancements and defect resolution are required.
o Perform as a subject matter expert on assigned application’s functionality; how it is used by the end users, how it interfaces with other supported systems, and supported by the organization.
o Manage change control implementations for designated applications and impacted systems.
o Liaise with both IT Project Management and Business Project Management during implementation or upgrades for said application.
o Execute feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and help implement changes.
o College diploma or Bachelor’s degree in the Computer sciences, Information Systems, and/or 5 years equivalent work experience.
o 5+ years of experience as a Salesforce Administrator within an IT organization, a financial services experience a plus
o In-depth, hands-on knowledge of and experience with enterprise desktop and web-based applications, including Browsers, MS Office, GUI based applications.
o Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
o Able to develop and interpret technical documentation for training and end user procedures.
o Knowledge of trends in technology relating to software applications.
o Experience with maintaining databases or logs for problem tracking.
o Good understanding of the organization’s goals and objectives.
o Highly self-motivated and directed.
o Experience in monitoring of service thresholds and managing third party applications and systems.
o Good analytical and problem-solving abilities.
o Ability to effectively prioritize and execute tasks in a high-pressure environment.
o Ability to conduct research into application work-flows, as well as technical application issues.
o Very strong customer service orientation.
o Excellent written, oral, interpersonal, and presentational skills.
o Experience working in a team-oriented, collaborative environment.
o Knowledge of programming languages/scripting and techniques including (SQL, Visual Basic, etc.)
o Experience with database functionality and or log interrogation for issues tracking.
o Knowledge and experience with standard incident response processes and procedures.
Job Scheduling (Inventory Management)