This Anjali from Expedite Technology Solution,We have opportunity with our Client for Office Clerk, Wilmington OH. Let me know if you would like to speak about this opportunity in more detail. You can reach me at Phone number blocked - click to apply for more details.
The Job: Under general supervision, the Customer Support Agent is responsible for managing the transactions that support client needs as well as providing quality and efficient customer service to clients by responding to all customer inquiries regarding services, processes, reports, complaints, and lien placement.
Phone skills – Ability to handle a high volume of inbound and outbound calls.
Customer Service skills - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Detail Orientation/Problem Solving – Pays close attention to detail and possesses good organizational skills. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully
Verbal and Written Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Ability to write clearly and effectively present ideas and to document activities; to read and interpret written information
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives
Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality
Microsoft Office and Windows 7 – Standard working knowledge of Word, Excel, and Outlook as well as Windows 7
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