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Customer Service in Moody,Alabama
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Account Manager/ Customer Service

PangeaTwo Birmingham Full-Time
$15.00 - $16.00 / hour
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Account Manager/ Customer Service
Birmingham, AL
$15 - $16 per hour
PangeaTwo’s goal is to ensure that each recruitment opportunity yields rewarding dividends for both candidates and clients.  To survive in the employment world, we suggest you disengage your internal compass and allow us to lead you to unexplored opportunities in your career.  Allowing our professional recruiters to be engaged in your career transition might actually be more beneficial and satisfying to you.  PangeaTwo specializes in executive and support positions focused in Accounting, Administrative Support and Information Technology searches across the Southeast.  Allow our recruiters the opportunity to speak with you about our current opportunities.
Our partner in Birmingham, AL is searching for experienced Account Manager.  This position will be responsible for assisting customers with requests in a courteous and professional manner.  The best candidate will have customer service or account management experience and be able to communicate effectively and accurately with customers.  
Job Description:
  • Communicate with customers through phone calls, email and interactive chat to handle general inquiries and complaints from customers.  
  • Applies knowledge and skills to interpret and explain account information, initiates appropriate orders from customers requesting service and performs corrective actions. 
  • Answer a sufficient number of calls daily, based on call volume. Utilize appropriate skills to provide excellent customer service. 
  • Manage customer inquiries and complaints concerning collections and dunning procedures. Supports company efforts to reduce uncollectible accounts by adhering to established credit and collections policies.  
  • Adhere to established policies and procedures in handling customer emergencies, inquiries, and requests. Provide detail and accuracy in processing inquiries and requests related to emergency and repair orders. 
  • Investigates and resolves adjustments and corrections to customer accounts.  Reports repetitive errors and unusual situations to lead and/or supervisors in a timely manner.  Ensures corresponding reports are properly maintained.
  • Handles special projects as assigned by lead representative or supervisor. 
  • All other duties as assigned
Required Qualifications:  
  • High School Diploma or equivalent required
  • Requires an understanding of bookkeeping principles, customer service techniques, and proper telephone skills as would be acquired through general office experience.
  • Must be proficient in the operation of computer.  
  • Must have a high level of attention to detail when entering information on the PC.  Requires accuracy in interpreting and explaining information to customers.  

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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PANGEATWO is an executive search, consulting, and staffing firm, that believes recruitment represents a tremendous opportunity to expand a company's potential. By tapping into our knowledge of the industry and awareness of upcoming trends, we take a strategic approach to the recruitment process, ensuring that it supports a company's goals and objectives.

Based in Birmingham, Alabama, our firm has built a national network enabling us to partner with companies of all sizes in all locations. We can efficiently locate the most qualified candidates for current job openings – permanent or temporary, full or part-time. In most cases, team members conducting a search have firsthand work experience in the industry they now serve, giving PANGEATWO an insider's advantage.

As a company, we are firmly committed to being good corporate citizens, devoting resources, time, and employees' talents to serve the community. PANGEATWO also sponsors an annual charity golf tournament in support of local non-profit organizations.

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