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Helpdesk Technician

Metro Systems, Inc. Fairfax Full-Time
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Metro Systems is seeking a Help Desk Technician for our client in Northern Virginia.


We are looking for a motivated, independent team member with great work ethic to join our Information Technology team as a Help Desk Technician. The individual will have little oversight therefore needs to be proactive, trustworthy and dependable. This position requires local travel around the Northern Virginia area (must have a vehicle with honorable driving record). As a Help Desk Technician, you will perform duties in support of a wide variety of IT issues for our end-users. Using our ITSM system with monitored SLAs the Help Desk Technician will follow strict ITIL and ISO 20000-1 guidelines.  The candidate will be well-versed in Windows operating systems with hands-on experience troubleshooting end-user technology problems.

  • PC, laptop, desktop and software issues
  • Installation and configuration
  • Windows 10, MS Office (O365), Email, Skype for Business, Active Directory
  • Phone support
  • User Account Management
  • VTC setup and support for meetings


  • Associates Degree in Computer Technology field
  • Minimum 3 years’ experience as a Help Desk Technician
  • Excellent technical knowledge of computer hardware.
  • Hands-on Windows 10 imaging and troubleshooting
  • Microsoft Office including O365 installation and troubleshooting
  • Knowledge of ITIL processes
  • Basic Network troubleshooting skills including Wireless and LAN
  • Experience using ITSM system with SLA’s (ManageEngine a plus)
  • Experience utilizing Bitlocker or other encryption tools


  • ISO 20000-1 experience
  • CompTIA A+, Security+, Network+
  • ITIL Foundation certification
  • HDI Desktop Support Technician

Skills required

Customer Service
Technical Support
Resolve Technical Issue
Upgrade Computer Hardware
Provide User Support
Provide Software Troubleshooting


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Helpdesk Technician
Estimated Salary: $92K
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Metro Systems Incorporated (MSI) is a certified small business, located in the Washington DC metropolitan area that provides IT professionals on a project or full-time basis. We specialize in placement of technology professionals for government, commercial, and non-profit organizations. Our mission is to provide organizations such as yours with the highest quality IT services in our area. MSI also recruits for clerical, accounting, and other administrative personnel on an as-needed basis.

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