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Customer Support Representative - Full Time Positions job in Towson at First Class Acquisitions, Inc

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Customer Support Representative - Full Time Positions at First Class Acquisitions, Inc

Customer Support Representative - Full Time Positions

First Class Acquisitions, Inc Towson, MD Full-Time
$34,028 - $45,000/Year
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We are a brand management firm partnered up with reputable brands to increase their brand visibility nationwide. With the pressure from our high priority clientele , our company has projected immeasurable growth. Therefore, we want to add a friendly entry-level Customer Support Representative to our high-performing and energetic team. The Customer Support Representative's main priority is to make every customer's day and leave them with a lasting impression.

We provide full training and development for our Customer Support Representatives. Though previous experience in customer service or sales is desirable, it is not required. If you are a great student, self-motivated and driven, we are willing to train you on the rest!

Responsibilities of the Customer Support Representative:

  • Initiate contact with potential new customers, educating them on client products and services
  • Negotiate sales converting inquiries into accounts with high closing rates and low cancelations
  • Maintain attention to detail on account follow-up and client onboarding
  • Follow company policies that implement strict adherence to all time-sensitive communications and submissions
  • Maintain high levels of integrity on corporate compliance policies and procedures
  • Participate in ongoing training and development with eagerness and enthusiasm
  • Collaborate with the Customer Support Representative on increasing customer engagement

Skill We are Looking for in a Customer Support Representative:

  • A people-person personality and extremely charismatic
  • High levels of integrity and moral conduct
  • Impeccable time management and attention to detail
  • Unwavering dedication to both personal and professional growth
  • High caliber communication skills, both written and verbal
  • Adaptable, flexible, versatile
  • 1-2 years of experience in customer service, customer support, or sales is desirable.
  • An Associate's Degree or Bachelor's Degree is not required but preferred

Recommended Skills

  • Active Listening
  • Customer Service
  • Effective Customer Support
  • Promote Customer Loyalty Plan
  • Retention Management
  • Upholding Customer Service
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