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Work from Home Call Center / Bilingual Customer Service job in Atlanta at Charity Advertising and Marketing Partners

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Work from Home Call Center / Bilingual Customer Service at Charity Advertising and Marketing Partners

Work from Home Call Center / Bilingual Customer Service

Charity Advertising and Marketing Partners Work From Home, GA Full Time
$11.00 - $12.50/Hour
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We're looking for Bilingual ( Spanish and English ) Call Center Agents who want to WORK FROM HOME!

We offer medical, dental, vision, and 401K benefits as well as earned PTO. A desktop computer will also be provided by the company.

This is a FULL-TIME and LONG-TERM position. DO NOT apply if you are looking for temp, contract, or part-time work.

Qualifications

  • Must be over 18 years of age
  • At least one year of Customer Service experience (REQUIRED)
  • Bilingual in Spanish and English (REQUIRED)
  • Preferred experience working from home (Not required)

Tech Requirements

  • MINIMUM Internet Speeds of 20 mbps download and 10 mbps upload
  • Computer provided by the CLIENT (after orientation)
  • 21-inch screen monitor and USB Headset provided by the CANDIDATE
  • Distraction-free workspace (REQUIRED)

Schedule

  • Training: Monday through Friday (3 weeks)
  • Work schedule determined during training (8 hour shifts; 5 days a week)
  • May require weekends
  • Candidate’s schedule MUST be clear for first 90 da ys of employment
  • Holidays Off: New Year's Eve, Memorial Day, Independence day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day

Applicants must reside in the following states for consideration:

AL, AR, AZ, FL, GA, IA, IN, ID, IL, KS, KY, LA, MI, MN, MO, NC, NE, NM, NV, OH, OK, OR, SC, TN, TX, UT, VA, WI, WV


  • Perform call center follow-up
  • Perform other call center duties
  • Report daily call center stats
  • Assist with supporting call-center
  • Selling services to consumers who call the call center
  • Maintain call center database by entering information on every call
  • Provide support for call center agents on escalated calls
  • Provide backup call center management
  • Plan for call center technologies
  • Receive inbound calls from customers
  • Impacting call center performance to management
  • Resolve inbound customer calls regarding account
  • Maintain call center database by entering information
  • Define inbound call readiness state
  • Processing customer transactions in a call center environment

Recommended Skills

  • Bilingual
  • Call Centers
  • Customer Service
  • Spanish
  • Spanish Language
  • Telephone Skills
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