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Managed Care Manager

Alhambra, CA Full-Time
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Position Summary

Under the direction of the Operations Director and Executive Director, this position is responsible for the negotiation, optimization and the operational management of the managed care contracts; Medi-Cal, Medicare, Commercial, PPO, FFS and etc.


  • Flexible, may require some evening and weekends

  • Hours worked per week may exceed 40 hours

    Primary Duties and Responsibilities

  • Directs negotiation of managed care contracts including optimal capitation rates, fee-for-service reimbursements, bonus, incentives and etc.

  • Reviews, negotiates and renegotiates payor contracts including rates and contract language provisions.

  • Develops and maintains a complete library of payor contract documentation for each payor including contract

    summary documents, copies of all fully-executed contracts with related amendments, letters, policies and

    other operational reference materials.

  • Initiates, fosters and maintains productive long-term relationships with key payor contacts.

  • Collaborates with other departments to generate quantitative and qualitative data analyses to support negotiations.

  • Interfaces with other divisional managers to ensure operational efficiencies and effective administration of all

    contractual agreements.

  • Interfaces with internal departments to ensure the completion and submission of contractual documentation

    tocontractedhealthplansorIPAs. (i.e.,providerroster,credentialinginformation)

  • Ensures capture of incentives based on services provided: 120-day health assessments, timely encounter data

    submission, HEDIS, CHDP services and etc.

  • Negotiates contractual agreements with IPAs and health plans on specialty services such as OB, Mental Health, CPSP,

    DM Program and etc. based on fee-for-service model and health care outcomes.

  • Able to create and analyze the productivity and financial reports, make appropriate recommendations and

    corrective action plans.

  • Assists Operations Director in developing the IPA Network with other community clinics.

  • Partners with Operations Director to ensure compliance as required by Health Plans, IPAs and other regulatory


  • Participates in organizational meetings as requested.

  • Performs other duties as assigned.

  1. Minimum Requirements


  3. • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Access, Outlook)• Strong interpersonal and communication skills
    • Ability to interface with all levels of management
    • Effective Prioritization, multi-tasking and follow-up skills

    • Strong attention to details
    • Ability to work as a team player and work independently
    • Reliable transportation
    • Must be able to travel from facility to facility
    • This position requires 10 % travel with frequent travel outside the local area.


  5. Required Education/Experience and/or Licensure/Certification

    • Knowledgeable of Managed Care and IPA business models

    • Minimum of 5 years’ experience in Managed Care with contract negotiations experience;

    • Bachelor’s Degree in Finance/Accounting, Business Administration, Public Health, or other related studies strongly

      preferred and/or equivalent work experience

    • Strong Accounting and Financial background

• Knowledgeable of Medi-Cal Managed Care and Medicare compliance, HMO’s and other regulatory agency guidelines• Commitment to goals and philosophy of Northeast Community Clinic
• Valid State Identification

Physical Requirements and Working Conditions

  • OSHA Category 2 – Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissues.

  • The work is majority of the time sedentary in nature.

  • The employee is regularly required to communicate, frequently required to use repetitive motions, move, remain

    stationary, regularly push, pull and lift up to 20 pounds and occasionally push, pull and lift up to 40 pounds.

  • Must possess mobility to work in a standard office/clinic setting (in some cases both settings) and to use standard

    office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.

Recommended skills

Attention To Detail
Microsoft Access
Microsoft Outlook
Microsoft Power Point
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