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Sales Gallery Front Desk Specialist

HireLive • San Francisco, CA

Posted 1 month ago

Job Snapshot

Full-Time
Degree - High School
$26.18/Hour
Sales - Marketing, Hotel - Resort, Travel
Sales, Customer Service, Hospitality - Hotel

Job Description

Position: Sales Gallery Front Desk Specialist
Position Location/Territory: Fisherman’s Wharf area


POSITION SUMMARY: Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information. Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations. Assign guests to proper Sales Executive and track and update reports regarding line rotation. Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system. Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items.


CRITICAL TASKS:

Marketing and Sales:

  • Enter and update data regarding sales presentations, site packages, and self-generated leads into computer software system.
  • Research, compile, retain, and/or communicate pertinent sales information/history to Sales Executives and/or Managers on a daily/weekly basis.
  • Review the details and scheduling of sales presentations or preview package to guests who do not have a sales presentation scheduled.
  • Promote awareness of brand image internally and externally.
  • Create, log and expedite premiums (gifts) for site marketing programs.


Guest Relations:

  • Address guests' service needs in a professional, positive, and timely manner.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Answer guest questions about property facilities/services (e.g., hours of operation, entertainment, restaurants, special events).


Gallery Operations:

  • Set up, replenish and break down all hospitality items throughout the sales gallery in all locations.
  • Ensure that the kitchen preparation room is in order.
  • Ensure all common areas are neat and in order.
  • Oversee and ensure the safety of any children accompanying sales presentation guests in accordance with corporate guidelines
  • Work in conjunction with the Sales and Marketing Management and Associates to ensure an efficient tour wave flow throughout the day.
  • Communicate to all marketing department associates tour wave availability.
  • Update tour manifest throughout the day.
  • Complete all Daily Checklists and report and turn into management at the end of shift.


Computer Skills:

  • Use computer systems and software packages to input, access, modify, store, or output information
  • Enter and retrieve data from computer systems using a keyboard, mouse or trackball.



Compensation, Benefits & First Year Avg. Earnings:

  • Hourly = $26.18/hour
  • Hotel and resort discounts
  • Immediate 401(k) company match up to 6%
  • Medical, Dental, Drug, etc.
  • Vacation, Sick, Personal, Holidays
  • Positive work environment
  • Growth and development opportunities


Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals to join our award-wining sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests in Marriott Vacation Club properties to promote the Marriott Vacation Club Destinations® Program.


Meet With Hiring Managers on May 30th!

San Francisco
Thursday, May 30th

12:00pm – 4:00pm
Grand Hyatt San Francisco
345 Stockton Street
San Francisco, CA 94108
Parking Sutter-Stockton Garage: $5/hr


● Bring 10-15 Resumes ● Dress Business Professional ● This is a free event for job seekers

www.HireLive.com

Get Social With HireLive!
Facebook | LinkedIn

Job Opportunities Include:
Inside Sales Reps, Outside Sales Reps, Account Executives, Retail Managers, Account Managers, Insurance Sales, Customer Service, Technical Sales, Sales Managers, Pharmaceutical Sales, Telesales, Sales Trainer, Merchandiser, Mortgage Brokers, Financial Planner, Route Sales, Retail Sales, Retail Management, Human Resources and much more!

Job Requirements

CRITICAL TASKS:


Marketing and Sales:

  • Enter and update data regarding sales presentations, site packages, and self-generated leads into computer software system.
  • Research, compile, retain, and/or communicate pertinent sales information/history to Sales Executives and/or Managers on a daily/weekly basis.
  • Review the details and scheduling of sales presentations or preview package to guests who do not have a sales presentation scheduled.
  • Promote awareness of brand image internally and externally.
  • Create, log and expedite premiums (gifts) for site marketing programs.



Guest Relations:

  • Address guests' service needs in a professional, positive, and timely manner.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Answer guest questions about property facilities/services (e.g., hours of operation, entertainment, restaurants, special events).

Gallery Operations:

  • Set up, replenish and break down all hospitality items throughout the sales gallery in all locations.
  • Ensure that the kitchen preparation room is in order.
  • Ensure all common areas are neat and in order.
  • Oversee and ensure the safety of any children accompanying sales presentation guests in accordance with corporate guidelines
  • Work in conjunction with the Sales and Marketing Management and Associates to ensure an efficient tour wave flow throughout the day.
  • Communicate to all marketing department associates tour wave availability.
  • Update tour manifest throughout the day.
  • Complete all Daily Checklists and report and turn into management at the end of shift.


Computer Skills:

  • Use computer systems and software packages to input, access, modify, store, or output information
  • Enter and retrieve data from computer systems using a keyboard, mouse or trackball.



Job ID: SF - Marriott Vacation Club
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