Would you say you have experience providing world class customer service? We have a local call center that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and chat to retrieve any necessary information.
Process sample requests for customers.
Communicate with customers on new and existing orders and any special requests.
Enter, maintain, and review sales orders as received from OEM customers and authorized distributors. Verify price and
delivery and maintain files for orders.
Coordinate projects involving engineering and value added opportunities.
Keep the Customer Relations Manager informed of any areas of concern.
Manage consignment inventory and billing as assigned.
Review forecasts for customers that provide them, and pass information onto the appropriate departments