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Medical Science L... in Kyle,Tx
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Medical Records Clerk

ARA Diagnostic Imaging Austin Full-Time
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Responsible for maintaining and preparing all confidential records on new and existing patients.  Performs general and clerical office duties. 

Essential Functions:

  • Processing patient images for delivery to referring physicians.
  • Receives phone calls and processes requests for medical records including films and digital images from patients and referring physicians.
  • Uses service desk software to process requests that cannot be completed on site.
  • Communicates with sites and other staff in order to research and resolve open or incomplete reports upon request.
  • Receives, delivers and sends mail including correspondence with patients.
  • Schedules exams performed by outside facilities to be read by ARA radiologists.
  • Assists front desk with patient check-in/out process and answers phones, as needed.
  • Performs other related duties incidental to the work described herein.


Physician Request Functions:

  • Receives and organizes incoming requests for copies of images via Fax, Helpdesk, Phone, & Mail from referring physicians and outside facilities.
  • Maintains a system by which requests for images are processed and completed within a specific timeframe.
  • Contacts patients and facilities to arrange pickup or delivery of film and medical records.
  • Produces quality images through ARA’s digital download systems.
  • Gathers and assembles films, CDs, and medical records for distribution.


Image Recovery Functions:

  • Oversees and maintains service desk requests of images for internal customers.
  • Accurately notates comments in Synapse.
  • Schedules outside exams prior to outside images being digitized.


Digital Media Functions:

  • Schedules and digitizes or uploads previous images to PACS (Picture Archiving Communication System) for comparison to current images.
  • Scans patients’ medical records into ARA’s RIS system as needed
  • Returns films and medical records to appropriate individual or facility.
  • Competently transfer data through various media resources to PACS.





High School Diploma or GED.  One to Three years of experience in a healthcare environment.



  • Ability to multi-task in a variety of settings
  • Knowledge of medical office procedures
  • Knowledge of a variety of medical software
  • Prefer knowledge of basic arithmetic to make simple calculations and the ability to sort and file materials correctly by alphabetic or numeric systems
  • Highly motivated with great organizational skills 
  • Demonstrates appropriate customer service attitudes and services in a variety of work settings
  • Proficient in word processing, spreadsheets, Internet and presentation software
  • Ability to deliver products and services in an accurate, complete and timely fashion, with a results oriented attitude
  • Must be skilled in written and verbal communications, requiring the ability to read and write effectively and efficiently

Working conditions:
May be exposed to negligible electromagnetic radiation.  Must have the ability to lift up to 40 lbs. 

Success factors:
Successful incumbent possesses high energy, drive and positive attitude; is committed to customer service and teamwork; has the ability to multi-task; and, is focused on achieving results.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification.
This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Skills required

Clerical Works
Data Entry
Office Assistant
Office Management
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Thank you for your interest in Austin Radiological Association. We have been providing quality imaging services to the people of Austin and Central Texas since 1954, and are continually working to improve access in the area to first-rate imaging technology. We operate 17 outpatient imaging centers, located conveniently throughout Austin and Central Texas, and we provide professional radiologist services at 20 area hospitals.

Our imaging centers offer everything from mammography to MRI, and we have specialty centers such as our Women’s Imaging Centers (Central, North and Kyle locations) and Children’s Imaging Center (pediatric radiology), which cater to the special needs of our patients. We have also worked hard to improve access to quality imaging services by developing strong relationships with a large number of insurance and managed care providers.

Austin Radiological Association believes in commitment to quality customer service in all areas. Our staff takes special care to assure that your exam is scheduled as quickly and conveniently as possible, and that the exam is conducted in a professional and caring manner. We strive to meet both your physical and emotional needs, and will address your concerns with compassion and respect.

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