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Job Requirements of Customer Service Professional:
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Customer Service Professional
In Business since 1936, Salsbury Industries (Mailboxes.com and Lockers.com) is the industry leader in manufacturing and distributing mailboxes and lockers. Salsbury Industries has developed a winning team and offers a competitive benefit package and stable work environment.
We are seeking for highly motivated Customer Service Professionals to join our Customer Service Department. Successful candidates must have a positive attitude, a high level of energy ability to sell product. Must be articulate, enthusiastic, highly motivated and possess excellent telephone skills.
Responsibilities
● Handle customer inquiries via phone, email, and chat
● Provide accurate , valid and complete information by using the right methods/ tools
● Document and update customer records based on interactions
● Process orders and quotes
● Develop and maintain product line knowledge
● Follow communication procedures, guidelines and policies
Qualifications
● 3+ years of experience in customer service
● Excellent verbal and written communications skills
● Team player with a positive attitude
● Excellent attention to detail
● Great organization skills, with the ability to multi-task
● Proficient in Microsoft Office (Outlook and Word)
● High school diploma; further education a plus
Benefits
● 401(k)
● Health insurance
● Dental insurance
● Vision insurance
● Paid sick time
● Paid vacation time
● Paid holidays
● A dynamic and challenging work environment with opportunity for growth
● Competitive salary
Job Type
● Full-time
Pay Rate
● From $18.00 to $19.00 per hour
Schedule
● Monday through Friday (in office)
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Recommended Skills
- Attention To Detail
- Coordinating
- Customer Service
- Microsoft Office
- Multitasking
- Passionate
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Job ID: CSR
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