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Service Writer job in Bronx at Gun Hill Muffler inc

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Service Writer at Gun Hill Muffler inc

Service Writer

Gun Hill Muffler inc Bronx, NY Full-Time
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Service Writer is responsible for the effective operation of the service center. With responsibility for ensuring service center operations are safe and compliant with all federal and state regulations, and responsibility for delivering expected sales volume and customer service results, the Service Writer is critical to the success of the store. In this leadership role, there are a wide range of responsibilities including:

  • Managing the daily operations of the service center.

  • Meeting sales and profitability objectives through effective management of both team and resources, appropriate pricing and expense management.

  • Ensuring the safety and compliance of the Service Center for both employees and customers.

  • Creating and ensures an environment of superior customer service.

  • Ensuring proper staffing levels of qualified technician team members.

  • Ensuring appropriate training and development opportunities are provided to team members to continuously improve skills and encourage retention.

  • Planning and executing hiring initiatives to ensure adequate staffing is available at all times.

  • Ensuring that all equipment and facilities are properly maintained, functional according to company standards.

  • Ensuring that corporate policies and standards are reflected in all areas of service center operations, communications and staffing.

  • Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
  • Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
  • Develops estimates by costing materials, supplies, and labor.
  • Calculates customer’s payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
  • Obtains approval signatures and enters RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Recommended Skills

  • Automotive Technologies
  • Customer Service
  • Estimating
  • Maintenance
  • Problem Solving
  • Scheduling
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