Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
I300mm66077qw40rgb1

Technical Support Specialist

FrankCrum Clearwater Full-Time
Apply Now

FrankCrum is seeking a Technical Support Specialist to support sales and client retention through excellent customer services by performing technical support functions and providing technical support to employees and clients. 


Essential Duties:

  • Performs work on servers, network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals and vendor services for the information technology department.
  • Evaluates work load and capacity of systems to determine feasibility of expanding or enhancing computer operations. Makes recommendations for improvements in computer systems.
  • Evaluates and tests vendor-supplied software packages, upgrades and patches for microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs.
  • Conducts system backups, capacity reviews, patching levels, performance monitoring and tuning. Maintains systems configurations to ensure maximum uptime and performance.
  • Performs various system administration functions including active directory maintenance, patch management, email configuration, appliance configuration, system functions such as releasing jobs, emails, updating parameters, software and hardware upgrades. Coordinates work requests with external vendors.
  • Maintains system security, adds and removes users, maintains security settings, and performs periodic reviews.
  • Assists user to resolve computer-related problems, such as inoperative hardware or software. Trains workers in use of new software or hardware. Provides help desk coverage. Maintains help desk tracking system.
  • Provides user support.
  • Stays current with technology. Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software. Achieves and maintains relevant certification.

Minimum Requirements:

  • Associate’s degree or equivalent.
  • Florida driver’s license. 
  • Three (3) years of experience in areas such as Microsoft technology knowledge including Server, Exchange, Active Directory, SQL Server, O/S patches.  Cisco networks, security appliances for spam management, Internet proxy, firewalls. Disk and tape backups, local area networking, storage area networks, PC, laptops, portable devices, telephony products, disaster recovery, and virtualization.

Employee Benefits:

FrankCrum provides comprehensive benefits from top carriers including:

  • Health Insurance - free for employee-only level (SuperValue HMO plan)
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability Insurance - premium paid by FrankCrum
  • Long Term Disability and Term Life Insurance
  • Supplemental Insurance Plans (accident, etc.)
  • 401(k) Retirement Plan - FrankCrum matches 100% of the first 4%, immediate vesting
  • Flexible Spending Accounts (Medical reimbursement and dependent care)
  • Employee Assistance Program
  • Paid Time Off and Holiday Pay
  • Cash Out of PTO hours - up to 40 hours annually
  • Tuition Reimbursement, up to $5,000 annually
  • Entertainment Discounts
  • Pet Services Discount Plan
  • Legal Services Plan


Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

This is the Overview section, meant to give Job Seekers a brief description of your company. We recommend this section because it is one of the top areas that Job Seekers want to learn about when researching a new company.

View the full profile