Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
I2z86176zd1w72dwy2g

Service Desk Analyst

AV Staffing Solutions New York, NY Contractor
$75,382.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
Apply Now

Our client, a major entertainment company, has an immediate long-term contract position for a Service Desk Analyst. The person in this role will provide 1st and 2nd level support, 100% phone support for around 1500 users, 70% PC, 30% MAC.  This company is looking for a motivated, enthusiastic candidate with strong customer service skills.

This position requires the candidate to move quickly between tasks and process incoming requests for urgency while maintaining a high level of quality and customer service. Familiar with remote control tools, antivirus, troubleshooting network shares and application level issues, mobile phone configurations, VPN, support of Citrix ICA connections.

Must be able to work a flexible shift.

Requirements:

  • Strong technical help desk support with knowledge of supporting PC and Mac in an Active Directory environment
  • Experience supporting Mobile devices, Blackberry and iPhone and Android
  • Excellent problem solving and troubleshooting skills on Hardware, Software.
  • Excellent written and verbal communication skills to clearly communicate with management, users and IT staff
  • Highly self-motivated with the ability to work in a team environment
  • Basic networking knowledge
  • Ability to learn new processes and technologies quickly
  • Familiarity with ITIL and ability to learn and follow basic support and escalation procedures.
  • Experience working in a corporate environment and excellent customer support skills
  • Ability to effectively manage multiple, competing, high-priority projects with varying deadlines
  • Minimum 2 years' help desk experience

see above

Recommended skills

Help Desk Support
Apple I Phone
Help Desk
Blackberry
Phone Support
Android (Operating System)

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$75,382
Avg. Yearly Salary
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.