Inside Sales Representative – West Grove PA

Our client in West Grove PA is seeking a self-directed and highly detail-oriented individual who has strong customer service skills to join their growing team. This role will support our Sales Department, and provide backup support to the Management Team at our West Grove PA office location.

Essential duties for this position include but are not limited to:

• Planning and directing quoting process, implementation and administration of various accounts over several industries
• Capture initial client contact information and ensure client inquiries are fielded to the assigned sales representative
• Provide general client follow up by phone or email
• Make administrative decisions, handle correspondence, schedule calendar appointments and travel arrangements
• Coordinate events, such as trade shows and exhibitions
• Maintaining relationships with clients by providing them with support, information and guidance as we fulfill their needs
• Facilitating cross-selling opportunities to increase revenue and leverage relationships for successful account penetration
• Follow-up with team members on due dates to ensure deadlines are met
• Completely manage assigned accounts to ensure high client satisfaction rating, client retention, and work toward full-service line adoption.
• Outgoing personally, capable of engaging conversations with clients and potential clients
• Must have a working knowledge in Outlook, Calendar, Word, Excel and PowerPoint
• Strong organizational skills and comprehensive follow-through
• Flexibility to make decisions dynamically to ensure smooth and efficient office operations
• Solid internet and web tool skills
• Working knowledge of CRM database systems not required but a plus
• Strong written and verbal communication skills
• Ability to act quickly and efficiently to accomplish a wide variety of tasks