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Customer Service Representative

Pionear Recruiting Fort Worth Full-Time
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We are seeking Customer Service Representatives to work for a major financial institution. We are looking for a professional candidate with superior phone and communication skills. The ideal candidate will be pleasant, upbeat and service oriented. We are looking for a reliable candidate with a strong work ethic who is eager to advance his / her career. This is a fast-paced work environment that provides an excellent opportunity to build a strong foundation for a career in the financial services industry. 


The Customer Service Representative would be assisting with the below

·         Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned

·         Calls are non-routine and require deviation from standard screens, scripts and procedures

·         May respond to faxes and emails

·         Requires extensive knowledge of the organization, products and/or services

·         Possesses high level of technical skills

·         May require advanced problem solving skills and involve cross selling or up selling other financial products

Job Requirements

Required Skills: 

·         Requires basic knowledge of the organization, products and/or services 

·         Excellent communication and problem-solving skills 

·         One year of experience 

·         Solid understanding of the Inbound Call Center 

·         Ability to adapt quickly to change 

·         Proven ability to meet and exceed productivity and quality monitoring goals 

·         Excellent PC skills 

·         Must be a team player 

·         Ability to seek solutions for customers in a fast-paced environment 

Desired Skills: 

·         1+ years of customer service experience. 

·         1+ years of call center experience 

·         1+ years of financial industry 

·         Collections experience

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


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Customer Service Representative
Estimated Salary: $64K
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Pionear Recruiting specializes in placing the right people in the right jobs – the individuals who best fit a company’s corporate culture, needs and future. We also take pride in building and maintaining long-term relationships with clients and candidates, and to delivering personalized service based on the highest level of discretion, honesty and integrity.

Looking for a new job? Perhaps you’re ready to start a different career. Or maybe you just need to renovate your resume and refine your job-seeking skills. We’re here to help you find your new job quickly and confidentially.

We have relationships with great employers who are looking for people just like you. But because they may not be advertising for the position, they don’t know how to find you. That’s how we can help. We don’t charge candidates anything. We simply listen to the type of job you want, what you want out of a career, and then match your goals with our current openings.

Hopefully you noticed the word you there because it’s not about us – that’s what sets Pionear apart from traditional recruiting companies!

Headquartered in Charlotte, North Carolina, we have a strong presence on the East Coast, but also work with companies and candidates across the United States. Because we’re not bound by corporate/franchise rules and bureaucracy, we are a true alternative to traditional recruiting and staffing services with scalable, targeted solutions to fit any budget.

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