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Customer Service Representative

Pionear Recruiting Fort Worth Full-Time
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We are seeking Customer Service Representatives to work for a major financial institution. We are looking for a professional candidate with superior phone and communication skills. The ideal candidate will be pleasant, upbeat and service oriented. We are looking for a reliable candidate with a strong work ethic who is eager to advance his / her career. This is a fast-paced work environment that provides an excellent opportunity to build a strong foundation for a career in the financial services industry. 

 

The Customer Service Representative would be assisting with the below

·         Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned

·         Calls are non-routine and require deviation from standard screens, scripts and procedures

·         May respond to faxes and emails

·         Requires extensive knowledge of the organization, products and/or services

·         Possesses high level of technical skills

·         May require advanced problem solving skills and involve cross selling or up selling other financial products

Job Requirements

Required Skills: 

·         Requires basic knowledge of the organization, products and/or services 

·         Excellent communication and problem-solving skills 

·         One year of experience 

·         Solid understanding of the Inbound Call Center 

·         Ability to adapt quickly to change 

·         Proven ability to meet and exceed productivity and quality monitoring goals 

·         Excellent PC skills 

·         Must be a team player 

·         Ability to seek solutions for customers in a fast-paced environment 

Desired Skills: 

·         1+ years of customer service experience. 

·         1+ years of call center experience 

·         1+ years of financial industry 

·         Collections experience

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$43K
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative
Estimated Salary: $64K
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Headquartered in Charlotte, North Carolina, we have a strong presence on the East Coast, but also work with companies and candidates across the United States. Because we’re not bound by corporate/franchise rules and bureaucracy, we are a true alternative to traditional recruiting and staffing services with scalable, targeted solutions to fit any budget.

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