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  • 32001 32nd Avenue South
    Federal Way, WA 98001

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IT Business Solutions Analyst

TOTE Maritime Alaska • Federal Way, WA

Posted 1 month ago

Job Snapshot

Full-Time
Travel - Negligible
Experience - 5 to 5 years
Degree - 4 Year Degree
Transportation
Information Technology

Job Description

Job Overview

 

TOTE Inc., a family of operating companies that focus on shipping, ship management and maritime services for our customers and communities from Alaska to Puerto Rico, is looking to hire an IT Business Solutions Analyst.  TOTE is committed to being reliable, resourceful and responsive in all that we do.  Safety and respect for our employees are our top priorities.  TOTE knows great companies are built by great people who embody our company’s values and vision.

 

TOTE Resources provides shared services to all TOTE companies. This includes information technology, finance and procurement services.

 

The IT Business Solutions Analyst will have the responsibility to collaborate across all TOTE companies, define, document and maintain business processes as they relate to various applications and IT tools and implement changes resulting from the continuous process improvement initiative. 

Responsibilities include delivering high quality business focused services by supporting existing applications, developing/managing/maintaining reporting functionality, maintaining agreed upon cloud-based releases and providing value added technical guidance to the business that will improve their existing business processes and procedures.

Responsibilities & Expectations

  • Ability to understand existing databases, write SQL for report generation (using SSRS and other reporting BI tools) and transfer of data between various applications.

  • Analyze business specific requests, initiatives and projects using the standard methodology to collaborate with the business, assist with developing the appropriate direction, identify required technology, services and solutions to deliver a high-quality product that meets the business requirements.

  • Work closely with business teams and Service vendors to ensure scope, design, configuration, technology, reporting and integrations align to business goals

  • Document, design, develop, test, implement, monitor, maintain existing business Services and reports in the TOTE portfolio

  • Participate in a 24/7/365 weeklong on-call support rotation for Service related incidents and requests in four (4) time zones based on a defined rotation.  Ensure defined follow-up occurs to prevent reoccurrences.

Background Required

  • Bachelor’s degree in Information Technology or equivalent experience required.
  • Minimum of 5 years of experience required in the following: Service solution design using industry standard methodologies (e.g. ITIL, Agile).
  • Five years of proficient SQL development and SQL reporting (e.g. SSRS, Cognos, etc.) including database objects, functions, views, and stored procedures.

Other Essential Abilities and Skills

  • Strong Service Analysis and Design experience required including estimating, scheduling, design, report development, unit testing, monitoring.  SQL scripting skills a plus
  • Strong experience working with IT business applications used to manage key aspects of the business such as financial, back off systems and terminal systems.
  • SQL Server Integration Services (SSIS) experience preferred.
  • Demonstrated experience applying business acumen and domain knowledge to facilitate the resolution of business, operational, technical, and process challenges.
  • Excellent interpersonal and communication skills with the ability to identify and resolve problems, mitigate conflicts, lead effective meetings, document outcomes and deliver cogent presentations.
  • Proven Vendor relationship skills including:  service management, service performance and excellent problem resolution.
  • Ability to function successfully in a fast-paced environment following defined standards, working on tight deadlines, highly motivated to drive activities to completion in a quality and standard fashion.
  • Experience in the field of logistics preferred.

The TOTE brand is built on talented people, smart investments and opportunity.  We know that great companies are built by great people. Explore the possibilities with the TOTE family of companies http://toteinc.com/

 

Interested candidates should apply via the TOTE Maritime website at http://www.totemaritime.com/; About; Careers

Or
TOTE Maritime Alaska

Fax: 253-449-8225

Or
US Mail to: PO Box 4129
Federal Way, WA 98063

 

Equal Opportunity Employer M/F/Vet/Disability

Drug Free Work Place

Posted: 04/17/19

Job Requirements

Background Required

  • Bachelor’s degree in Information Technology or equivalent experience required.
  • Minimum of 5 years of experience required in the following: Service solution design using industry standard methodologies (e.g. ITIL, Agile).
  • Five years of proficient SQL development and SQL reporting (e.g. SSRS, Cognos, etc.) including database objects, functions, views, and stored procedures.

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