The Regional Manager is a multi-site manager who reports to the VP of Property Management. The Regional Manager is the primary contact person for all site issues and works as part of a team to direct and control building operations, property management, and personnel assigned to the properties in her/his assigned region. The essential duties and responsibilities of this position include, but are not limited to, the following:
Personnel and Office Management Oversight
● Hire, train, coach, supervise and evaluate Property Managers and Assistant Property Managers assigned to properties in her/his assigned region;
● Participate in developing and implementing quarterly staff development trainings;
● Monitor staff performance and ensure that all duties are completed accurately and in a timely manner;
● Ensure staff compliance with SRHT Property Management Company policies and procedures, including adherence to all safety policies, procedures and the use of proper safety equipment;
● Serve as liaison between site staff and corporate office facilitating and maintaining positive relationships between departments;
● Ensure that all Property Managers and Assistant Property Managers maintain the office and office systems in an orderly, clean and professional manner ensuring that there is an efficient record keeping system for resident service/repair requests, maintenance and janitorial inventories, tenant files, etc; and
● Ensure that office business is conducted in a professional, respectful, and courteous manner.
Financial Management Oversight
● Assist the Property Manager and Facilities Manager in preparing property operating and capital improvement budgets for all properties within her/his assigned region;
● Complete and monitor annual plans, and, in consultation with the Property Manager and the Facilities Manager, complete and monitor capital improvement schedules and preventative maintenance schedules for each site;
● Monitor and review monthly financial reports and property operating expenses to ensure compliance with approved property budgets, including rent charges and rent increases, resident account receivables, and work with the accounting department on issues pertaining to financial reporting, vacancies, invoices, and rent collections;
● Track budgetary variances monthly, and prepare explanation on any variances and in consultation with the Property Manager, implement methods for managing variances;
● Monitor collection and receipt of all rent collections and deposits, in accordance with approved SRHT Property Management Company accounting procedures, and to ensure that cash and cash receipts are forwarded to the main office in a timely manner;
● Monitor the rental application process to ensure that all appropriate documentation is obtained from rental applicants for approval by corporate office and all necessary documents are forwarded to the Compliance Supervisor for approval;
● Monitor Lease Closings, Move-ins and Move-outs;
● Prepare and review legal notices for residents, ensure that all legal notices are served in a timely manner, and appear in court as necessary;
● Ensure that all vacant units are inspected in accordance with SRHT Property Management Company Housing Quality Standards (HQS) policies and procedures, oversee preparation of vacant units, in collaboration with the Facilities Manager, ensure they are leased in a timely manner, and to ensure that vacant units are shown and marketed to prospective residents according to the policies of the Fair Housing Act of 1988; and
● Ensure that the Property Managers’ petty cash is reconciled properly, and ensure that all receipts are accounted for prior to submitting the requests for reimbursement to Accounting.
Regulatory and Contract Compliance
● Oversee and monitor the annual re-certifications for properties in her/his region and ensure they are completed in compliance with regulatory requirements and according to the schedule for the property;\
● Ensure that properties are inspected at least once per day by the Property Management Staff and the Daily Property Inspection Form is completed and maintained correctly; and
● Accompany mortgage inspectors, insurance inspectors, affordable housing inspectors, and any other regulatory agency inspectors on unit inspections.
Property Maintenance and Curb Appeal
Oversee and monitor, in collaboration with the Facilities Manager, all work conducted by vendors, maintenance, janitorial or other staff and ensure that appropriate action is taken when work is not completed according to acceptable standards.
Incident Reports/Employee Injury Reports/Safety
● Ensure that detailed written reports about incidents, accidents or injuries at the property and forward to the Property Manager in a timely manner;
● Ensure that detailed employee injury reports are prepared and forwarded to Human Resources in a timely manner;
● Participate, as requested, with Human Resources in the investigation of all employee injuries and accidents, and make recommendations for corrective action to mitigate future employee injuries and accidents; and
● Enforce all the use of safe work practices and procedures, and all company safety rules and regulations.
Resident/Tenant Relations and Customer Service Delivery
● Effectively manage and solve problems, and encourage Property Managers and site staff to listen attentively to resident complaints and suggestions and address them fairly and professionally;
● Assist Property Managers to coordinate with the Resident Programs Department as well as other outside agencies to resolve resident/prospective resident complaints and inquiries and relaying information and/or resolution to resident/prospective resident, and to supervise and monitor follow-up on problem resolution and ensure that the resident/prospective resident is contacted with resolution to problem in a timely manner;
● Supervise and monitor interactions with residents, applicants, vendors and other professionals and encourage site staff to interact at all times in a respectful, courteous manner; and
● Support and assist in the coordination and implementation of activities and programs provided by the Resident Programs Department.
Lease and House Rules Enforcement
● Oversee and monitor the enforcement lease and house rules at properties in her/his assigned region; and
● Oversee and monitor all SRHT Property Management Company Grievance and Appeals that are submitted by residents.
Other Essential Duties and Responsibilities
● Respond in a timely manner to emergencies that may arise at the properties and coordinate with the Facilities Manager on the status of the repair;
● Hold monthly staff meetings with Property Managers and Assistant Property Managers at properties within her/his region; and
● Other duties as assigned by the Director of Property Mangement.
Directly supervises all Property Managers and Assistant Property Managers at properties in her/his assigned region. Carries out supervisory responsibilities in accordance with the organization's policies and procedures and all applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supervises and monitors individual staff performance to ensure:
● Timely completion of assigned projects;
● Timely and accurate completion of rent collections and deposits;
● Fair and reasonable allocation of workload;
● Timely completion and submission of complete and correct time sheets; and
● Understanding of the mission, goals, and objectives of the company, as well as, the role of the individual in the department and the company as a whole.
● As a professional in the department, the incumbent may be expected to assume responsibility for projects, initiatives or research outside of daily duties; and
● Performs related duties as required.
Education and Experience
● Bachelor’s Degree and equivalent work experience in property management, or with the approval of the VP of Property Management, a four (4) year college degree may be substituted for some of the experience requirements;
● Seven (7) years property management experience, including a minimum of three (3) years of property management experience of HUD and TCAC properties, including, but not limited to, rent restrictions, income restrictions and the annual certification process;
● Experience in the Affordable Housing industry, including general working knowledge of Fair Housing, 504 ADA and Low Income Housing Tax Credit (LIHTC);
● Experience with YARDI systems; and
● Minimum of five (5) years’ experience supervising multiple sites and resident managers.
● Ability to read, write and speak English; Bilingual in English/Spanish a plus;
● Ability to write clear reports and other types of correspondence;
● Ability to comprehend and effectively manage complex regulatory requirements; and
● Ability to communicate effectively with people from diverse cultures and backgrounds.
● Ability to monitor rent ledgers and rent payments and credits; and
● Ability to calculate figures and amounts such as income, interest totals and percentages.
● Ability to effectively manage and solve practical problems and effectively handle situations with complex variables where only limited information exists; and
● Ability to work well with others and provide leadership in developing a sense of community among the property residents.
Computer literacy to include moderate to high typing skills, ability to work with Microsoft Office applications such as Word and Excel and the ability to learn proper use of property management program(s).
Other Skills and Abilities
● Flexible and adaptable to work plan changes and organizational changes;
● Work in a collaborative and cooperative manner with Resident Programs staff, Facilities and Maintenance staff as assigned to the site, and to demonstrate at all times cooperative behavior with colleagues and supervisors;
● Relate professionally with vendors, residents and co-workers; and
● Maintain a professional personal appearance at all times.
Certificates, Licenses, Registrations
● Proof of ability to work in the United States; and
● HUD, TCAC or Home Program certification.
Skid Row Housing Trust (the “Trust”) is a nationally recognized nonprofit corporation that produces, preserves, and operates supportive housing in and around downtown Los Angeles. The Trust serves the poorest and most vulnerable people in Los Angeles, including homeless individuals and those who may become homeless. Our VISION is that all residents of downtown Los Angeles have a home that is affordable and safe.
The Trust develops, manages and operates affordable homes for the homeless in the Los Angeles area. The Trust is a 501(c)(3) nonprofit organization that owns and operates 26 properties and is developing two properties that will be in operation in the next two years. Most of the properties receive subsidies under the Section 8 program through the Housing Authority of the City of Los Angeles.
Skid Row Housing Trust is an equal-opportunity employer, and will consider for employment any and all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ("Ban-the-Box") Ordinance.