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Administrative Assistant

Citizens Financial Corporation Louisville Full-Time
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This position is responsible for assisting with all insurance functions of the Group Administration department.

  • Keys all new group enrollment information into insurance system.
  • Maintains information on all group participants.
  • Provides support to our insurance customers including agents, groups and members.
  • Coordinates new group web profiles and assists with questions.
  • Processes and coordinates renewal plan changes for insurance coverage.
  • Provides support with group insurance policies and certificates.
  • Supports the department with promptly answering phone calls and emails.
  • Verifies plan description with enrollment information and assigns codes for proper plan.
  • Responsible for ensuring ID cards are properly distributed.
  • Ensure eligibility requirements are met for the new participant enrollments.
  • Processes group terminations in a timely manner.
  • Works closely with new group underwriters to coordinate and request missing documents.
  • Provides support for creating, updating and maintaining group policies and certificates for distribution.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • Reacts positively to change and performs other duties as assigned.
  • High school diploma/GED required; some college preferred.
  • Proficiency with all office equipment and Microsoft Office required.
  • Strong data entry skills required.
  • Must be able to multitask in a fast-paced environment.
  • Must have good math and general accounting skills.
  • Strong communication skills, both written and verbal required.
  • Must be a self-starter and sensitive to deadlines.
  • Must be able to communicate with various levels of personnel and leadership.
  • Exceptional organizational, analytical and problem-solving skills required.
  • Strong attention to detail required and customer service skills.

We will only employ those who are legally authorized to work in the United States.  Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.

Recommended skills

Complex Problem Solving
Data Entry
Attention To Detail
Background Checks


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Administrative Assistant
Estimated Salary: $69K
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